IT Service Delivery Associate

Company Description

Job Description

We're looking for an organised, proactive and detail-focused individual to join our IT Service Delivery team as an IT Service Delivery Associate.

No previous IT experience is required. We're looking for someone with strong organisational skills, excellent attention to detail and a willingness to learn.

This is an ideal opportunity for someone at the beginning of their career, or perhaps looking to move into an IT environment from an administrative, customer service or coordination background.

The role sits at the heart of our IT Operations function, helping to ensure colleagues across the business have the equipment, access and support they need to do their jobs effectively.

While you'll work closely with internal IT colleagues and external suppliers, this is not a technical role. Instead, you'll focus on coordination, administration, asset management and service delivery activities that keep our IT operations running smoothly.

What you'll be doing…

You'll support a wide range of day-to-day Service Delivery activities, including:

• Coordinating IT onboarding and offboarding processes for employees
• Preparing and deploying laptops, mobile devices and other equipment
• Managing IT assets and maintaining accurate records
• Monitoring stock levels and organising equipment
• Processing purchase orders, invoices and procurement requests
• Working with suppliers to obtain quotations, place orders and track deliveries
• Coordinating equipment collections and deliveries
• Providing administrative support across the IT Service Delivery function

What we're looking for

We're much more interested in your attitude and potential than any previous IT experience.

You'll likely be someone who:

• Has excellent attention to detail and takes pride in getting things right
• Is highly organised and able to manage multiple tasks effectively
• Communicates confidently with colleagues, suppliers and stakeholders
• Enjoys problem-solving and finding practical solutions
• Takes ownership of tasks and follows them through to completion
• Has a positive, can-do attitude and enjoys working as part of a team
• Is eager to learn, develop and build a long-term career

We'd welcome applications from early career / graduate candidates, or people with experience in areas such as:

• Administration
• Customer service
• Retail or hospitality
• Office support roles
• Logistics or coordination positions

What you can expect from us…

Meaningful work

You’ll be an important contributor to the IT operations that run our entire global business.

A standout workspace

Based in our offices in Crewe, you’ll enjoy modern, collaborative workspaces, compete with café and free onsite gym.

Career development

Your impact on Radius will be rewarded with the opportunity to progress your career in many directions.

The development of our people has always been a priority for us. We have established a culture of continuous learning and knowledge-sharing which means our colleagues are constantly exposed to new experiences and ways of working.

Everyone in Radius, from entry-level to the senior team, has their own personal development plans with clear routes for progression and regular reviews.

Over time, people in an IT Service Delivery Associate position could develop into a range of roles, including:

• IT Service Delivery Analyst
• IT Service Desk Analyst
• Other specialist areas within IT
• Other operational areas outside of IT

If you're looking for an opportunity where you can learn, develop and build valuable experience within a busy IT function, this could be the perfect next step.

Rewards and benefits

In addition to a competitive salary, you’ll have access to a reward and benefits package which includes:

• Pension
• Life assurance
• Employee fuel card scheme
• Electric Vehicle scheme
• Employee assistance programme
• Wellness and healthcare assistance via ‘Help@Hand’ by Unum
• Cycle to work’ scheme
• Free breakfast daily in the office
• Free onsite gym access

About Radius…

Driving business forward

Radius offers fuel cards, telematics, vehicle leasing, EV charge points, telecoms and more to businesses globally.

Established in 1990, we're trusted by over 470,000 businesses to help them grow and become more productive.

With over 3000 colleagues across 5 continents, our people are critical to our success as we develop new innovative products across a growing range of businesses.

Our values...

Driven - We are ambitious and tenacious. We constantly strive for more, we look to the future, and we are already working on what’s next.

Agile - We are quick to adapt to change. We stay ahead of market trends and create solutions for the future.

Innovative - The status quo is there to be challenged. We are passionate about pushing boundaries and always think bigger.

Inclusive - We know the value of our customers, partners, suppliers and colleagues. We encourage inclusivity and work collaboratively.

#LI-TB1

Qualifications

Additional Information

Diversity, Equality & Inclusion at Radius

Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support.

We also offer:

• Global Female Health Policy & Female Health Champions
• Pregnancy Loss and Fertility Treatment Policies
• Endometriosis Friendly Employer (UK)
• Women-focused gym & female health events
• Mental Health First Aiders
• Disability Confident Committed Employer (Level 1)
• Race at Work Charter signatory
• Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025
• Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
• Give as you earn scheme (payroll giving) and match funding

Next Steps

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.

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