IT Retail Operations Specialist

Tumi
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📍 Oudenaarde, BelgiumFull time

About this role

The ideal candidate will:

  • Work closely with store personnel, retail management and business stakeholders to support retail operations across Europe.
  • Act as the first point of contact for retail technology incidents, service requests and operational issues.
  • Coordinate and follow up on new store openings, store relocations, refurbishments and related IT readiness activities.
  • Support retail applications including POS, omnichannel, CRM, order management and payment solutions.
  • Monitor retail systems and interfaces, proactively identifying issues before they impact stores.
  • Work closely with internal IT teams and external partners to ensure operational continuity.
  • Coordinate and execute testing.
  • Deployment activities for new releases, enhancements and projects.
  • Analyze recurring incidents and recommend structural improvements.
  • Maintain clear operational documentation, knowledge articles and support procedures.
  • Support business users during peak trading periods and major rollout activities.
  • Contribute to the continuous improvement of retail processes, user experience and operational efficiency.

Applicants should ideally:

  • Have a background in IT, Retail Technology, Business Systems or a related field.

  • Have strong interest in retail operations and store technology.

  • Be familiar with POS systems, omnichannel processes and retail business operations.

  • Have knowledge of MS SQL Server/Oracle database, APIs, integrations, scripting (PowerShell, Python) is a plus.

  • Have experience with monitoring, logging and support tooling.

  • Be able to communicate effectively with both technical and non-technical stakeholders.

  • Be highly customer and service oriented.

  • Be proactive, organized and capable of managing multiple priorities.

  • Be willing to occasionally support store activities outside normal business hours.

  • Be fluent in English; additional European languages are a plus.

 

Our offer

  • A unique opportunity to work within an international company with a strong brand image, major player and world leader in its category.

  • An employer with strong values, a clear vision to grow and innovate, and where sustainability is a key element of its journey.

  • Working on a European level in a dynamic team and have an attractive salary package with various additional benefits.

Who we are:
Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere.  With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Frequently Asked Questions

Is the salary disclosed for the IT Retail Operations Specialist position at Tumi?
The salary for this IT Retail Operations Specialist role at Tumi is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Retail Operations Specialist position at Tumi located?
This IT Retail Operations Specialist role at Tumi is based in Oudenaarde, Belgium. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Retail Operations Specialist role at Tumi full-time or part-time?
This is listed as a Full time position. It is posted as a IT Retail Operations Specialist role at Tumi.
How do I apply for the IT Retail Operations Specialist position at Tumi?
Click the "Apply Now" button on this page. You will be redirected to Tumi's official application portal hosted on oraclecloud where you can submit your application directly.
When was the IT Retail Operations Specialist job at Tumi posted?
This IT Retail Operations Specialist position at Tumi was posted on Sep 18, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Retail Operations Specialist
Tumi
Apply for this role ↗

You'll be redirected to Tumi's official application page on oraclecloud.