IT Operations Specialist

cclfg· Information Systems - CCLFG
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📍 Vancouver, British Columbia, Canada💰 CAD 48K–60K

About this role

Interested in joining one of Canada’s top performing asset managers?  We are looking for an enthusiastic IT Operations Specialist to join our IS team. This role will provide Tier 1 and Tier 2 technical support to local and remote users, contribute to documentation and knowledge management, and support ongoing IS initiatives. The successful candidate will be service-oriented, collaborative, and comfortable working in a fast-paced environment.

 

What You Will Do  

  • Resolve Tier 1 and Tier 2 technical support issues related to end-user devices, applications, and connectivity, escalating where appropriate.
  • Provide remote and in-person support to end users.
  • Coordinate with end users to provide timely updates and resolution of technical issues.
  • Follow standardized operating procedures and support processes.
  • Create and maintain technical documentation and knowledge articles.
  • Develop user training materials where required.
  • Maintain a high level of customer service and end-user experience.
  • Participate in team activities and contribute to continuous service improvement.
  • Identify opportunities to improve operational efficiency.
  • Support IS projects and initiatives as required.
  • Work from the assigned office and provide flexible coverage when required.

 

What You Bring   

  • 2–3 years of relevant Tier 1/Tier 2 technical support experience.
  • Excellent communication and customer service skills.
  • Degree or diploma in Computer Science, Information Technology, or a related field.
  • Experience with Microsoft 365, Entra ID, Azure, Intune, and Windows.
  • Experience with SharePoint and OneDrive administration.
  • Knowledge of Azure Virtual Desktop.
  • Experience creating technical and knowledge documentation.
  • Strong troubleshooting and problem-solving skills.
  • Ability to assess issues by impact and severity and determine appropriate resolution or escalation.
  • Strong attention to detail and incident documentation.
  • Ability to work independently and manage competing priorities.
  • Microsoft/Azure certifications are an asset.
  • Knowledge of ITIL practices is an asset.

 

The expected base salary range for this position is $48,000 – $60,000. The midpoint represents our general market target for a fully qualified and experienced individual performing the role. Actual starting salary may fall below or above the midpoint depending on the candidate's relevant experience, skills and qualifications, as well as internal equity considerations. Further questions may be directed to the HR team during the interview process. 

#LI-HYBRID #LI-SM1

What We Offer   
At Connor, Clark & Lunn Financial Group, we’re "invested in our greatest asset, you". Our shared goals reflect what matters most to our people:

  • Your community: we foster belonging through collaboration, inclusion and flexibility. Enjoy social events, volunteering and a strong commitment to corporate social responsibility. Our flexible work practices are designed to support work-life balance and provide employees with flexibility in where and how they work
  • Your growth: we prioritize your development with meaningful work, continuous learning budgets, paid study days and support for professional designations.
  • Recognizing you: your contributions are rewarded with competitive total compensation, retirement savings support, wellness credits, enhanced parental leave, and comprehensive health benefits.


For a closer look at how you can build your career with us, we invite you to explore cclgroup.com. 

We are committed to providing an inclusive, accessible recruitment and selection process. We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. Please contact talentacquisition@cclgroup.com if you require accommodation.

AI may be used to support certain stages of our screening & recruitment process. These tools support, but do not replace, human judgment and decision-making.

Frequently Asked Questions

What is the salary for the IT Operations Specialist role at cclfg?
The listed salary for this IT Operations Specialist position at cclfg is CAD 48K–60K. This is an full-time role.
Where is the IT Operations Specialist position at cclfg located?
This IT Operations Specialist role at cclfg is based in Vancouver, British Columbia, Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the IT Operations Specialist at cclfg belong to?
This IT Operations Specialist position is part of the Information Systems - CCLFG department at cclfg. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Operations Specialist position at cclfg?
Click the "Apply Now" button on this page. You will be redirected to cclfg's official application portal hosted on greenhouse where you can submit your application directly.
When was the IT Operations Specialist job at cclfg posted?
This IT Operations Specialist position at cclfg was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Operations Specialist
cclfg · 💰 CAD 48K–60K
Apply for this role ↗

You'll be redirected to cclfg's official application page on Greenhouse.