IT Operations Specialist

ABOUT BURGA From a 7m² flat with just one printer in 2015 to a global powerhouse with 4+ million customers, 12+ million products sold, and revenue of over $147 million in 2025 - BURGA is not your average brand. Our products have been spotted with some of the world’s biggest celebrities, like Taylor Swift, Cara Delevingne, Lucy Hale, Alexis Ren, and many more. We're on a mission to turn ordinary into extraordinary by transforming everyday items into style statement accessories. To keep up with our growth, we’re building a 10-million-euro manufacturing facility in Kaunas, set to produce 40,000 items daily.  With unicorn ambitions and 500+ passionate humans on a mission to conquer the world, you’re joining a team that’s rewriting the rules. Oh, and we just landed a spot among Lithuania's TOP 10 most attractive employers in 2026, so the word is officially out. Curious about our day-to-day life? Take a peek at Instagram @burgainsider   ABOUT THE POSITION IT Operations Specialist at BURGA is more than just a title - it’s a front-row seat to the evolution of a brand that’s taking the world by storm. You'll be at the heart of an extremely versatile and fast-paced environment, where new collections, campaigns, and product launches will keep you sharp and excited. Your Role: You'll establish the IT presence in our growing Vilnius office, ensuring seamless day-to-day operations while building scalable processes that support the business as it grows. From managing core workplace platforms and providing hands-on technical support to designing structured IT onboarding and cybersecurity training programmes, you'll help create a secure, efficient, and exceptional employee experience across the organization. WHAT YOU'LL DO - Own day-to-day administration of Google Workspace, Microsoft 365, and Asana, including user provisioning, access management, permissions, and license administration. - Provide first-line on-site IT support for employees in our Vilnius office across Windows and macOS devices, peripherals, software, and connectivity.  - Monitor device health through N-Able N-sight (or a similar RMM platform), respond to alerts, deploy patches, and maintain endpoint compliance.  - Design and deliver structured IT onboarding sessions that help new employees get productive from day one.  - Build and lead cybersecurity awareness initiatives covering phishing prevention, password hygiene, MFA, secure data handling, and endpoint security.  - Maintain accurate user lifecycle documentation for joiners, movers, and leavers across all platforms.  - Collaborate with the Kaunas IT team on infrastructure improvements, cross-office initiatives, and escalated technical issues.  - Continuously identify opportunities to improve internal IT processes, security, and user experience. WHAT WE'RE LOOKING FOR - Hands-on experience administering Google Workspace. - Experience managing Microsoft 365, including Teams and Entra ID (Azure AD). - Experience administering collaboration platforms such as Asana. - Strong end-user support experience across both Windows and macOS environments.  - Experience working with N-Able N-sight or another Remote Monitoring & Management (RMM) solution.  - Good understanding of cybersecurity fundamentals, including phishing prevention, MFA, endpoint security, and secure data handling.  - Ability to create and deliver training sessions for non-technical audiences.  - Familiarity with Mobile Device Management solutions such as Jamf or Intune would be an advantage.  - Experience working with IT ticketing systems would be beneficial.  - Previous experience building IT onboarding or cybersecurity awareness programmes is a plus. - Excellent communication skills, a proactive mindset, and a strong sense of ownership.   SALARY: 2500-3135 EUR/Month GROSS. We’re open to discussing it based on your skills and competencies.   EXTRA SWEETENERS Epic Team-Buildings: Enjoy team-building activities, including our all-talked-about Summer Fest and Christmas parties. Annual Workation: Pack your laptop and join us for an epic workation that blends work and play, recharging your batteries and sparking creativity. Invest in Your Growth: Point us to any event, course, book, or mentor that will boost your skills, and we'll take care of it. Your growth is our priority. Birthday Treat: Enjoy a free day off on your birthday. Exclusive Vouchers and Free BURGA Goodies: Enjoy exclusive discounts and free BURGA products - perks of being part of our team. Health Insurance: Take care of your health and well-being by using the perk of our private health insurance (after 6 months) Extra Days off: The longer you’re with us, the more time you get to unwind - earn an extra day of vacation for every year with us. Pleasant Workplace Environment: Work in a joyful space with occasional Friday team lunches, pet-friendly offices, and regular visits to our Kaunas and Vilnius locations. You’re just one click away from starting your dream career at BURGA.