IT Operations Technician

At IGD, we’re proud to be a Great Place to Work, where our people are empowered to grow, inspired to lead and ready to make a difference. At the heart of that experience is how we attract, welcome, and support new colleagues to join us. 

That’s where you come in. 

We’re looking for an IT Operations Technician who will assist the team with day-to-day business as usual activities, troubleshooting, problem resolution and project work. 

What you’ll do 

• Assist with business-as-usual tasks and activities such as the joiner, mover and leaver process, incident tickets within our ITSM platform , security-related tasks, and other user requests.
  

• Take part and help at IGD industry events. 

• Add your own technical knowledge to enhance and improve the IGD Technology Team. 
• Take part in delivering IGD Technology projects and initiatives. 
  

What we’re looking for 

• A passion for IT and things “tech”. 

• 1-3 years experience in an IT role. 

• Preferably some experience of working with internal stakeholders. 

• An eye for detail, good troubleshooting and out of the box thinking skills paired with good written and verbal communication skills.
  

The rewards 

We offer a range of benefits, including a market leading pension, a bonus scheme, the ability to buy and sell annual leave plus a generous medical insurance package. You will have a great work-life balance, where you are empowered & trusted to manage your time. 

The location 

We are operating a hybrid approach to working with a mix of home and office-based working. We are based in a very accessible location within the M25, just 20 miles from Central London. 

Our behaviours 

We’re hungry for better  

We solve it together 

We make it happen  

We say what needs to be said  

More about our people 

We’re looking for inspiring professionals; talented people who seek personal and career growth and are ambitious to develop their potential and unlock opportunities for society, for our clients and themselves. 

We seek and attract the very best people and create an environment that supports and includes them. We aim to encourage a culture where people can be themselves and be valued for their contribution. We welcome applications from diverse candidates. Please discuss any adjustments that you may require throughout the selection and assessment process. 

More about IGD 

We are a strategic insight foresight and learning organisation. Here to unite the industry and benefit society. We invest all our profit into Social Impact.  

We foster collaboration through a broad range of forums, bringing together businesses, policymakers, and thought leaders. By providing evidence-based insights, credible research, and strategic foresight, we help organisations make informed decisions that benefit their operations and contribute to the collective good of society.