IT Operations Analyst II

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

We are seeking an IT Operations Analyst II to join our global IT Operations team, where innovation knows no borders. This team safeguards operational stability by managing significant incidents and restoring services rapidly so customers experience zero disruption. With an inclusive culture and flexible work environment, we work together with boldness, curiosity and commitment so we can all win together.

As an IT Operations Analyst II, you will coordinate technical bridges and drive rapid incident resolution. You will collaborate across engineering and care teams to mitigate business impact. This role requires calm communication under pressure, sharp technical judgment and the drive to maintain enterprise system stability.

What you'll do

• Coordinate technical incident bridges to restore services rapidly and reduce customer friction.

• Partner with engineering and care teams to identify business impact and execute mitigation actions.

• Maintain precise incident documentation to ensure data quality and seamless post-mortem handoffs.

• Collaborate with change and problem management teams to address root causes and prevent recurrence.

• Use automated tracking tools to accelerate incident reporting and eliminate manual communication efforts.

What you'll bring

• Minimum 3 years of experience in incident management, IT service management or technical support.

• Proven ability to troubleshoot operational issues and lead incident response calls confidently under pressure.

• Strong communication skills to translate technical infrastructure risks clearly for all stakeholders.

• Demonstrated success collaborating across cross-functional technical teams to maintain operational stability.

• Practical experience using automation or analytics tools to improve operational workflows and reporting.

Benefits that support you We know support looks different for everyone. That is why Sabre offers benefits beyond medical and financial coverage, with programs designed to support your well-being, growth and life outside work:

• Competitive pay and performance-based bonuses

• Flexible work options

• Comprehensive healthcare coverage

• Generous PTO and holidays

• Strong retirement planning support

• Family-friendly benefits

• Professional development opportunities

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application. Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.

This job posting comprises the law No 19691 and its decree No 73/019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.