IT Officer
accorhotel
IT Officer
securitypalnepal· Information Security and IT
About this role
SecurityPal AI is a Cybersecurity Assurance Management Platform founded in 2020 that combines AI with certified security and GRC experts to manage a wide range of security workflows, including security questionnaires, vendor assessments, audits, compliance, and Trust Centers. The platform helps organizations accelerate trust, reduce friction, and streamline every aspect of the cybersecurity assurance lifecycle.
SecurityPal's mission is to accelerate global GDP by solving the most complex security assurance challenges at scale. Backed by Craft Ventures, we are headquartered in San Francisco and operate our "Silicon Peaks" global command center in Kathmandu, Nepal. Today, we serve a diverse range of customers, from high-growth startups to publicly traded enterprises, including industry leaders such as OpenAI, Figma, and Grammarly.
Key Responsibilities:
- End-User Support:
- Provide Level 1 IT support for Windows and macOS devices
- Troubleshoot hardware, software, printer, and peripheral issues
- Support onboarding and offboarding processes (device setup, access provisioning, asset tagging)
- Maintain accurate IT documentation and asset inventory
- Network & Infrastructure Support:
- Assist in maintaining LAN/WAN connectivity
- Troubleshoot network issues related to switches, routers, and access points
- Support and monitor Wi-Fi infrastructure (Access Points)
- Assist in firewall configuration support and monitoring
- Monitor and troubleshoot basic server-related issues
- Support CCTV systems and ensure camera uptime and recording functionality
- Assist in managing physical access control systems
- Security & Operations
- Follow security best practices in system configuration and user access
- Support patching and update processes for endpoints and servers
- Escalate incidents appropriately while maintaining ownership
- Assist in incident documentation and root cause analysis
- Be available for off-hours support when critical issues arise
Technical Requirements:
-
- Strong troubleshooting skills in Windows and macOS
- Solid understanding of TCP/IP, DNS, DHCP, and basic network architecture
- Basic understanding of firewall, server, cctv and Wi-Fi troubleshooting
- Clear and structured documentations skills
Good to Have
-
- CompTIA A+ or equivalent foundational certification
- ITIL knowledge or certification
- Exposure to Google Workspace
- Basic cybersecurity awareness
Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field
- 3 to 5 years of hands-on IT support experience
What we Expect
We are looking for someone who:
- Takes ownership until resolution
- Has a detail-oriented mindset
- Communicates clearly and professionally
- Works well in a team environment
- Can handle pressure during outages
- Is willing to work extra hours when business continuity requires it
- Shows curiosity and a continuous learning mindset
We are an equal opportunity employer. We celebrate diversity and are committed to
creating an inclusive environment for all employees.
Frequently Asked Questions
Is the salary disclosed for the IT Officer position at securitypalnepal?
The salary for this IT Officer role at securitypalnepal is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Officer position at securitypalnepal located?
This IT Officer role at securitypalnepal is based in Baluwatar, Kathmandu, Bagmati, Nepal. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Officer role at securitypalnepal full-time or part-time?
This is listed as a Full Time position. It is posted as a IT Officer role in the Information Security and IT department at securitypalnepal.
Which team or department does the IT Officer at securitypalnepal belong to?
This IT Officer position is part of the Information Security and IT department at securitypalnepal. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Officer position at securitypalnepal?
Click the "Apply Now" button on this page. You will be redirected to securitypalnepal's official application portal hosted on bamboohr where you can submit your application directly.
When was the IT Officer job at securitypalnepal posted?
This IT Officer position at securitypalnepal was posted on Jul 15, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Officer
securitypalnepal
You'll be redirected to securitypalnepal's official application page on bamboohr.