IT Manager
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IT Manager
odeko· Engineering
About this role
About Us
Odeko is the all-in-one operations and technology partner to more than 20,000 independent coffee shops, cafes and other food establishments.
Through the Odeko web portal and mobile app, customers can purchase supplies from hundreds of national and local brands, track ordering trends, finance equipment, and access insurance. Customers that use Odeko can increase their revenue, reduce their environmental footprint, and save significantly on their cost of goods and time spent on vendor management.
Odeko is on a mission to continuously develop technology to champion your neighborhood cafes, coffee shops, and other independent F&B establishments.
Local coffee shops and cafes are the backbone of any given community, and we’re here to help manage the day-to-day tasks with a platform so intuitive, it’s kinda like magic.
The Odeko team is diverse, passionate, and innovative. Our 400+ employees are spread across numerous departments and business lines, but are single-minded in our mission to develop technology to support the many needs of our customers. We believe that small businesses need support now more than ever, and that Odeko is uniquely positioned to provide that support.
We are looking for a high performing IT Manager to own our internal IT operations and serve as the internal technical owner of our managed IT services relationship. This is a hands-on, high-autonomy role for someone who can hold a vendor accountable, keep our systems secure and compliant, and make smart technology decisions for a growing operations business. This role has limited direct reports; day-to-day IT support and infrastructure work is delivered through our managed services partner and one direct report.
This is a hybrid position, requiring ~2 days/week in our New York City office. This requirement may fluctuate over time depending on business needs.
How you’ll make an impact:
- Own the relationship with our managed IT services provider — set expectations, manage SLAs, hold them accountable, and ensure responsive support across our warehouse and corporate footprint.
- Own internal IT operations, systems, and tooling strategy. Co-own budget responsibility for IT spend and the MSP contract.
- Co-own security and compliance alongside the Director of DevOps — policy, controls, audits, risk management, and incident readiness.
- Serve as the internal technical decision-maker who translates business needs into what our vendor executes.
- Partner with operations, engineering, and leadership to keep IT aligned with how the business runs.
About you:
- Experience managing IT operations and third-party MSP / vendor relationships.
- Demonstrated IT security and compliance experience (frameworks such as SOC 2, PCI, or similar).
- Comfort operating independently without a team, getting outcomes through vendors and cross-functional partners.
- Strong judgment, accountability, and clear communication with both technical and business stakeholders.
- Multi-site or distribution/operations environment experience is a plus.
Compensation for this role is between $110,000 - $120,000
What you’ll love about Odeko:
- Fast-paced environment and growth opportunities - plenty of room for you to directly impact the company and enhance your career!
- Competitive compensation, healthcare benefits, and opportunity for equity
- Other great perks - Full lists of benefits available upon request
Odeko is proud to be a diverse, equitable, and inclusive employer. We encourage all to apply regardless of educational background, race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
Frequently Asked Questions
What is the salary for the IT Manager role at odeko?
The listed salary for this IT Manager position at odeko is USD 110K–120K. This is an full-time role.
Where is the IT Manager position at odeko located?
This IT Manager role at odeko is based in New York Office. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the IT Manager at odeko belong to?
This IT Manager position is part of the Engineering department at odeko. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Manager position at odeko?
Click the "Apply Now" button on this page. You will be redirected to odeko's official application portal hosted on greenhouse where you can submit your application directly.
When was the IT Manager job at odeko posted?
This IT Manager position at odeko was posted on Jul 15, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Manager
odeko · 💰 USD 110K–120K
You'll be redirected to odeko's official application page on Greenhouse.