IT Helpdesk Technician
murgadoautomotive· Corporate
About this role
IT Help Desk Technician
On-site technology support | Barrington, Illinois
About the Opportunity
Murgado Automotive Group is hiring an IT Help Desk Technician to provide responsive, hands-on technology support for users at our Barrington, Illinois locations. As a first point of contact, you will troubleshoot hardware, software, account, printer, and connectivity issues while helping keep our systems reliable and our employees productive.
Who You Are
You are a resourceful problem solver who combines technical know-how with a customer-first mindset. You communicate clearly, stay organized when priorities shift, and take ownership from initial diagnosis through resolution. You enjoy collaborating with others and identifying practical ways to improve support processes and the user experience.
What You’ll Do
- Serve as the first point of contact for technical support requests received by phone, email, and the ticketing system.
- Diagnose and resolve hardware, software, account, printer, and connectivity issues for desktop and laptop users.
- Provide remote support using remote monitoring and management (RMM) tools such as ConnectWise Automate.
- Install, configure, maintain, and troubleshoot computers, software, printers, and related peripherals.
- Create and manage user accounts, permissions, and access controls in accordance with company procedures.
- Escalate complex or unresolved issues to senior IT staff and provide clear documentation for a smooth handoff.
- Keep users informed with accurate, timely updates about incidents, IT services, and available solutions.
- Document support requests, troubleshooting steps, resolutions, and user feedback in the ticketing system.
- Recommend improvements to support procedures, systems, and the overall user experience.
- Assist with occasional after-hours support, project rollouts, upgrades, or maintenance, including nights, weekends, or holidays.
- Communicate clearly in English; additional language skills are welcome.
What You’ll Bring
Required Qualifications
- 1–4 years of experience in a help desk, service desk, desktop support, or similar IT support role.
- Strong troubleshooting, analytical, and problem-solving skills.
- Clear written and verbal communication with a service-oriented approach.
- Strong attention to detail, organization, and follow-through.
- Valid driver’s license and reliable transportation for travel between local work locations as needed.
Preferred Qualifications
- CompTIA A+, Network+, Microsoft, or other relevant technical certification.
- Degree in progress or completed degree in Information Technology, Computer Science, or a related field.
- Experience with ConnectWise Automate or another RMM platform.
What We Offer
- Competitive compensation based on experience and performance.
- Medical, dental, and vision benefits.
- 401(k) plan with company match.
- Employee discounts on company products.
- Supportive, collaborative team culture.
- Opportunities for professional development and career growth.
Ready to Apply?
If you are passionate about technology and enjoy helping people solve problems, we encourage you to apply. Submit your resume through Indeed for consideration. Qualified candidates will be contacted regarding next steps.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
Frequently Asked Questions
What is the salary for the IT Helpdesk Technician role at murgadoautomotive?
The listed salary for this IT Helpdesk Technician position at murgadoautomotive is USD 55K–70K. This is an Full time role.
Where is the IT Helpdesk Technician position at murgadoautomotive located?
This IT Helpdesk Technician role at murgadoautomotive is based in Barrington, IL. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Helpdesk Technician role at murgadoautomotive full-time or part-time?
This is listed as a Full time position. It is posted as a IT Helpdesk Technician role in the Corporate department at murgadoautomotive.
Which team or department does the IT Helpdesk Technician at murgadoautomotive belong to?
This IT Helpdesk Technician position is part of the Corporate department at murgadoautomotive. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Helpdesk Technician position at murgadoautomotive?
Click the "Apply Now" button on this page. You will be redirected to murgadoautomotive's official application portal hosted on lever where you can submit your application directly.
When was the IT Helpdesk Technician job at murgadoautomotive posted?
This IT Helpdesk Technician position at murgadoautomotive was posted on Oct 16, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Helpdesk Technician
murgadoautomotive · 💰 USD 55K–70K
You'll be redirected to murgadoautomotive's official application page on Lever.