IT Helpdesk Support

codev
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OTHER

About this role

Overview

We are looking for a junior support engineer to assist B2B clients who buy VoIP termination/origination (DID and outbound SIP) for call centers, business PBXs and resellers. On-the-job training is provided.

Responsibilities

 

-Perform pre-sales engineering and provisioning tasks

 

-Work closely with network operations and network monitoring teams Work directly with client IT teams via email and phone to troubleshoot equipment

 

-Work with Tier1 suppliers to open and resolve tickets and perform testing

 

-Pro-actively suggest and implement system and process improvements 

 

-Assist clients with remote troubleshooting of their SIP-based PBXs’ Go down to any level, including front line, to troubleshoot specific VoIP issues

 

-No roles, no escalations.

 

-Will serve as a double as front-line CSR for necessary occasions only. At other times you will assist the new install, together with the Sales Engineer overseeing the project. 

 

-All support will be done via phone and email only.

 

-Provide technical writing to assist with blog posts and social media

 

-Must be able to work flexible hours on occasion.

 

Qualifications

-Willing to report FULL ONSITE in our Makati office

 

-Ability to support Linux based PBXes such as Asterisk and Freeswitch, or desire to learn the skills on the job 

 

-Knowledgeable of QoS, Linux based packet trace tools, SIP signaling debug, or desire to learn the skill during on-the-job training 

 

-Has a firewall experience, or previous networking employment a plus

 

-Excellent written/verbal communication skills

Required Skills

Linux, Troubleshooting, IT Support

Years of Experience Needed

2

Frequently Asked Questions

Is the salary disclosed for the IT Helpdesk Support position at codev?
The salary for this IT Helpdesk Support role at codev is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the IT Helpdesk Support role at codev full-time or part-time?
This is listed as a OTHER position. It is posted as a IT Helpdesk Support role at codev.
How do I apply for the IT Helpdesk Support position at codev?
Click the "Apply Now" button on this page. You will be redirected to codev's official application portal hosted on icims where you can submit your application directly.
When was the IT Helpdesk Support job at codev posted?
This IT Helpdesk Support position at codev was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Helpdesk Support
codev
Apply for this role ↗

You'll be redirected to codev's official application page on icims.