IT Helpdesk Analyst
powerdigitalmarketing
IT Helpdesk Analyst
Weekday AI· Weekday's Client via platform
About this role
This role is for one of Weekday’s clients
Salary range: Rs 100000 - Rs 600000 (ie INR 1 - 6 LPA)
Min Experience: 1+ years
Location: Hyderabad, Telangana, India
JobType: full-time
The Helpdesk Analyst provides first level technical support to global end users by diagnosing, resolving, and documenting hardware, software, OS, and connectivity issues via phone, email, and remote tools.
Working closely with onshore and offshore IT teams, the analyst owns incident lifecycle in the ITSM system, supports onboarding/offboarding and enterprise applications (Microsoft 365, VPNs, collaboration platforms), and escalates complex incidents to Level 2/Level 3 teams while following security and compliance standards.
Key Responsibilities:
• Deliver first-level technical support via phone, email, and remote access tools to global end-users.
• Triage, categorize and prioritize incidents by impact and urgency.
• Troubleshoot and resolve issues related to hardware, software, operating systems (Windows, Mac), and network connectivity issues (IP/DNS/DHCP, Wi-Fi, routing) to isolate user connectivity problems.
• Manage and update service tickets in ITSM systems like ServiceNow.
• Create, update and close tickets in ServiceNow (or equivalent) with clear notes, steps taken and resolution codes.
• Maintain SLA adherence; escalate aging or high-impact incidents to appropriate teams.
• Assist in user onboarding/offboarding processes, including account and device management.
• Assist with user provisioning, password resets, group membership and deprovisioning consistent with access control policies.
• Support enterprise tools such as Microsoft 365, VPNs, collaboration platforms, and proprietary applications.
• Collaborate with offshore and onshore IT teams for seamless 24/7 support coverage.
• Document solutions, escalate complex issues, and participate in continuous improvement initiatives in Creating and updating knowledge base articles and runbooks for recurring incidents and common tasks.
• Follow corporate IT security practices and compliance standards.
• In some cases need to work with Level 2 or Level 3 teams
Basic Qualifications:
• Bachelor's degree in IT, Computer Science, or related field preferred.
• Minimum 1-3 years of experience in IT helpdesk or technical support roles supporting US/global clients.
• Strong knowledge of Windows OS, Mac OS, Microsoft Office Suite, networking fundamentals (TCP/IP, DHCP, DNS).
• Experience with IT service management tools (ServiceNow).
• Excellent English communication skills, both spoken and written.
• Service-oriented mindset with robust problem-solving abilities.
• Experience with Active Directory / Azure AD user and group management.
• Familiarity with remote support tools (Microsoft Remote Desktop etc.) and endpoint management tools.
• Prior experience collaborating with offshore/onshore teams and participating in on-call rotations.
Preferred Qualifications: • ITIL Foundation certification.
• Microsoft Certified Professional or related vendor certifications (e.g., CompTIA A+, Microsoft 365 Fundamentals).
Must-have skills
Service Desk, Helpdesk, ITSM
Good-to-have skills
SLA, KPI
Frequently Asked Questions
What is the salary for the IT Helpdesk Analyst role at Weekday AI?
The listed salary for this IT Helpdesk Analyst position at Weekday AI is INR 100K–600K. This is an Full time role.
Where is the IT Helpdesk Analyst position at Weekday AI located?
This IT Helpdesk Analyst role at Weekday AI is based in Hyderabad, Telangana, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Helpdesk Analyst role at Weekday AI full-time or part-time?
This is listed as a Full time position. It is posted as a IT Helpdesk Analyst role in the Weekday's Client via platform department at Weekday AI.
Which team or department does the IT Helpdesk Analyst at Weekday AI belong to?
This IT Helpdesk Analyst position is part of the Weekday's Client via platform department at Weekday AI. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Helpdesk Analyst position at Weekday AI?
Click the "Apply Now" button on this page. You will be redirected to Weekday AI's official application portal hosted on workable where you can submit your application directly.
When was the IT Helpdesk Analyst job at Weekday AI posted?
This IT Helpdesk Analyst position at Weekday AI was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Helpdesk Analyst
Weekday AI · 💰 INR 100K–600K
You'll be redirected to Weekday AI's official application page on workable.