Sales Setter / Executive
Remote Recruitment
IT Helpdesk Agent
About this role
About Remote Recruitment
Remote Recruitment connects skilled South African professionals with UK-based employers. This is a 100% remote role supporting a UK company's staff and customers.
Role overview
We're hiring an IT Helpdesk Agent to be the first point of contact for technical issues. You'll troubleshoot problems, log tickets, and help users get back to work quickly. Working hours are 09:00–17:00 UK time (11:00–19:00 SAST).
Key responsibilities
- Respond to first-line IT support requests by phone, email and chat
- Diagnose and resolve common hardware, software and account issues
- Log and track tickets through to resolution
- Escalate complex problems to the right team with clear notes
- Guide users through fixes in plain, friendly language
What you'll need
- Experience in IT support or a helpdesk role
- Familiarity with Windows, Microsoft 365 and common ticketing tools
- Clear spoken and written English
- A reliable laptop and stable internet connection
- Patience and good problem-solving skills
What's on offer
A salary of R16,000–R20,000 per month, fully remote work, UK business hours, and a helpful team. If you enjoy solving problems and supporting people, apply today.
Frequently Asked Questions
Is the salary disclosed for the IT Helpdesk Agent position at Remote Recruitment?
The salary for this IT Helpdesk Agent role at Remote Recruitment is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the IT Helpdesk Agent job at Remote Recruitment remote?
Yes, this IT Helpdesk Agent position at Remote Recruitment is remote, with team members based in South Africa, TELECOMMUTE. You can work from home or anywhere in the supported regions.
How do I apply for the IT Helpdesk Agent position at Remote Recruitment?
Click the "Apply Now" button on this page. You will be redirected to Remote Recruitment's official application portal hosted on workable where you can submit your application directly.
When was the IT Helpdesk Agent job at Remote Recruitment posted?
This IT Helpdesk Agent position at Remote Recruitment was posted on Jul 13, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Helpdesk Agent
Remote Recruitment
You'll be redirected to Remote Recruitment's official application page on workable.