IT Helpdesk Agent
Remote Recruitment
IT Helpdesk Agent
About this role
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring an IT Helpdesk Agent for a UK-based employer, fully remote from South Africa.
Role overview
You'll be the first point of contact for a UK team's IT issues, troubleshooting problems and keeping people working.
Key responsibilities
- Provide first-line support for hardware, software and account issues
- Log, track and resolve tickets in the helpdesk system
- Reset passwords and manage user access via Active Directory
- Escalate complex issues to second-line support
- Document fixes and update the internal knowledge base
What you'll need
- Experience with Active Directory and user account management
- Experience in a first-line IT support or helpdesk role
- Comfort troubleshooting common hardware and software issues
- Reliable home internet and a quiet space for UK-hours work
- Clear communication when explaining fixes to non-technical users
Nice to have
- Familiarity with remote support tools
- Experience with ticketing systems such as Zendesk or Freshdesk
- A relevant IT certification
What's on offer
A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with room to grow into second-line support.
- You join one UK employer's team full-time, not a freelance marketplace or a rotating pool of clients
- No commute: work from anywhere in South Africa with reliable internet
- A clear hiring process run by Remote Recruitment, from application through to your introduction to the employer
How to apply
Apply with an up-to-date CV. Shortlisted applicants are invited to a short recorded video interview, and successful candidates are then introduced to the UK employer. Please make sure you have a stable internet connection and a quiet workspace before applying.
Frequently Asked Questions
Is the salary disclosed for the IT Helpdesk Agent position at Remote Recruitment?
The salary for this IT Helpdesk Agent role at Remote Recruitment is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the IT Helpdesk Agent job at Remote Recruitment remote?
Yes, this IT Helpdesk Agent position at Remote Recruitment is remote, with team members based in Cape Town, Western Cape, South Africa, Remote. You can work from home or anywhere in the supported regions.
Is the IT Helpdesk Agent role at Remote Recruitment full-time or part-time?
This is listed as a Full time position. It is posted as a IT Helpdesk Agent role at Remote Recruitment.
How do I apply for the IT Helpdesk Agent position at Remote Recruitment?
Click the "Apply Now" button on this page. You will be redirected to Remote Recruitment's official application portal hosted on workable where you can submit your application directly.
When was the IT Helpdesk Agent job at Remote Recruitment posted?
This IT Helpdesk Agent position at Remote Recruitment was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Helpdesk Agent
Remote Recruitment
You'll be redirected to Remote Recruitment's official application page on workable.