Senior SDET
Side
IT Helpdesk Administrator
Side· Information Technology
About this role
We are seeking a proactive and customer-focused IT Helpdesk Administrator to join our Global IT team. The ideal candidate will provide first and second-level technical support for end users, ensuring seamless operation of IT infrastructure, systems, networks, and cloud services. This role requires strong technical expertise, excellent communication skills, and a customer-first approach to resolving technical issues in a fast-paced enterprise environment.
- 1–2 years of experience in an Enterprise IT Support, IT Helpdesk, or Technical Support environment.
- Fresh graduates with strong IT fundamentals and excellent troubleshooting skills are encouraged to apply.
- Basic understanding of IT infrastructure and enterprise support environments.
- Hands-on knowledge of Windows, Linux, and macOS operating systems.
- Strong troubleshooting skills in Windows, networking, and desktop support.
- Good understanding of TCP/IP, DNS, DHCP, VLAN, VPN, NAT, ACL, and general network troubleshooting.
- Experience with Active Directory, including user account management and access administration.
- Exposure to Microsoft 365 (Office 365), Microsoft Azure, and Amazon Web Services (AWS) is preferred.
- Familiarity with Cisco, Fortinet, and Meraki networking devices is an added advantage.
- Knowledge of Windows Server administration, system patching, and infrastructure monitoring tools (e.g., LibreNMS or similar) is desirable.
- Understanding of information security standards such as ISO 27001, PCI-DSS, GDPR, and SOX is preferred.
- Excellent analytical, troubleshooting, and problem-solving skills.
- Strong verbal and written communication skills with a customer-focused approach.
- Ability to work independently as well as collaboratively within a globally distributed team.
- Relevant IT certifications (e.g., CompTIA A+/Network+, CCNA, Microsoft, AWS, Azure, Fortinet, or ITIL) will be considered an added advantage.
- Opportunity to work with a global team in a collaborative and inclusive work environment.
- Exposure to enterprise technologies and global IT infrastructure.
- Comprehensive Medical Insurance covering the employee, spouse, and up to two dependent children.
- Company-provided transportation or cab allowance for employees working night shifts.
- A supportive workplace that encourages innovation, teamwork, and continuous improvement.
Frequently Asked Questions
Is the salary disclosed for the IT Helpdesk Administrator position at Side?
The salary for this IT Helpdesk Administrator role at Side is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Helpdesk Administrator position at Side located?
This IT Helpdesk Administrator role at Side is based in Hyderabad, Telangana, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Helpdesk Administrator role at Side full-time or part-time?
This is listed as a Full time position. It is posted as a IT Helpdesk Administrator role in the Information Technology department at Side.
Which team or department does the IT Helpdesk Administrator at Side belong to?
This IT Helpdesk Administrator position is part of the Information Technology department at Side. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Helpdesk Administrator position at Side?
Click the "Apply Now" button on this page. You will be redirected to Side's official application portal hosted on workable where you can submit your application directly.
When was the IT Helpdesk Administrator job at Side posted?
This IT Helpdesk Administrator position at Side was posted on Jul 16, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Helpdesk Administrator
Side
You'll be redirected to Side's official application page on workable.