IT Helpdesk
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IT Helpdesk
Redial BPO· IT
About this role
IT Help Desk Tier 1 (Junior)
Location: Zona Rio, Tijuana, Baja California (On site)
Address: Blvrd Gral Rodolfo Sánchez Taboada 9551, Zona Urbana Rio, 22010 Tijuana, B.C.
Job Summary
We are seeking a motivated IT Help Desk Tier 1 (Junior) professional to provide technical support to internal users and assist with maintenance of IT systems, hardware, and infrastructure. This role is ideal for candidates looking to grow their career in IT support within a dynamic environment.
Key Responsibilities
- Provide technical support to end users via ticketing system, email, and in person
- Troubleshoot hardware, software, and network issues
- Perform preventive and corrective maintenance on computer equipment and peripherals
- Install, configure, and maintain operating systems (Windows/Linux)
- Support Office 365 and other company systems
- Assist in maintaining IT infrastructure including structured cabling and network components
- Document issues, resolutions, and procedures
- Collaborating with IT team members on ongoing projects and tasks
Requirements:
Education
- Bachelor’s degree in Information Technology, Computer Science, or related field (completed or in progress)
Experience
- Minimum 1 year of experience in IT support or help desk (verifiable)
- Strong knowledge of Windows and Linux operating systems
- Experience with Microsoft Office 365
- Understanding of hardware maintenance and troubleshooting
- Knowledge of structured cabling
- Basic understanding of voice and data networks
Language
- Spanish: Native/Fluent
- English: Basic to intermediate (preferred)
Work Conditions
- Office-based role with extended periods working on a computer
- Ability to lift and transport equipment up to approximately 20 kg
- Occasional work at heights (ladders) may be required
Schedule
- Full-time (45 hours per week)
- Availability required Monday through Sunday
- Shifts scheduled between 5:00 AM and 8:00 PM depending on business needs
- Availability to work weekends
- Flexible schedule based on operational needs
Why Join Us
- Opportunity to build and grow your IT career
- Hands-on experience with enterprise-level systems
- Collaborative and supportive work environment
All applicants will be considered based on their qualifications, experience, and skills relevant to the position. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected by applicable law.
REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, consider it fraudulent and report it to us immediately.
Frequently Asked Questions
Is the salary disclosed for the IT Helpdesk position at Redial BPO?
The salary for this IT Helpdesk role at Redial BPO is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Helpdesk position at Redial BPO located?
This IT Helpdesk role at Redial BPO is based in Blvrd Gral Rodolfo Sánchez Taboada 9551, Zona Urbana Rio, 22010 Tijuana, B.C., MX. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Helpdesk role at Redial BPO full-time or part-time?
This is listed as a TEMPORARY position. It is posted as a IT Helpdesk role in the IT department at Redial BPO.
Which team or department does the IT Helpdesk at Redial BPO belong to?
This IT Helpdesk position is part of the IT department at Redial BPO. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Helpdesk position at Redial BPO?
Click the "Apply Now" button on this page. You will be redirected to Redial BPO's official application portal hosted on breezy where you can submit your application directly.
When was the IT Helpdesk job at Redial BPO posted?
This IT Helpdesk position at Redial BPO was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Helpdesk
Redial BPO
You'll be redirected to Redial BPO's official application page on breezy.