IT Help Desk Technician
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IT Help Desk Technician
Aambience Services· Information Technology Division
About this role
About Aambience Services
Aambience Services is an innovative company, providing workflow automation solutions and information technology services. What makes us different is our strong desire to challenge the status quo, inspire and create ground-breaking solutions. We build relationships of trust with our clients, on solid foundations of quality and know-how, while creating great experiences, through great customer service.
Our team consists of experienced professionals with a passion for their work. They are the cornerstone of our company’s dynamic culture and stand as strong and reliable partners towards our customers’ concerns and needs. This is why we have built a diverse environment that maximizes employee engagement and performance, based on our key value to invest in and develop our people and teams.
The Role
We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. He or She must also be customer-oriented and patient to deal with all company users.
Work Location
Please note that the position will be based at the offices of our client, a leading law firm, located in the Agios Ioannis Rentis area, Attica.
Responsibilities
- Participates in the first level support team through the Helpdesk, ticketing system or telephone or via email and ensures timely and effective resolution
- Performs troubleshooting to diagnose and resolve problems (remote and on premise)
- Provide customer/user assistance
- Check computer hardware to ensure functionality
- Install and configure appropriate software and functions according to specifications
- Provide orientation and guidance to users on how to operate software and computer equipment
- Organize and schedule upgrades and maintenance
- Identify computer or network equipment shortcomings
- Direct unresolved issues to the next level of support personnel
- Identify and suggest possible improvements on procedures
- Degree in information technology or relevant field
- Hands-on experience with Microsoft technologies: Windows 11, Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD) , and Exchange / Exchange Online
- Proven experience as a help desk technician or other customer support role
- A strong working knowledge of computer systems (hardware, software and network technologies)
- Ability to diagnose and resolve basic technical issues
- Customer-oriented and cool-tempered
- Excellent communication skills
Nice to Have
- Experience in call center operations and related technologies, such as Dialer systems, SIP telephony, and CRM platforms
- Experience working in highly regulated environments and familiarity with relevant standards and frameworks, such as ISO 27001
- Experience in IT Service Management (ITSM) and the management of IT services
- Competitive remuneration package
- Private medical insurance
- A team who is eager to provide the best possible solutions for our clients
- Formal training and development of your skills
- A place where your professional and personal success is our commitment
Frequently Asked Questions
Is the salary disclosed for the IT Help Desk Technician position at Aambience Services?
The salary for this IT Help Desk Technician role at Aambience Services is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Help Desk Technician position at Aambience Services located?
This IT Help Desk Technician role at Aambience Services is based in Agios Ioannis Rentis, Attica, Greece. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Help Desk Technician role at Aambience Services full-time or part-time?
This is listed as a Full time position. It is posted as a IT Help Desk Technician role in the Information Technology Division department at Aambience Services.
Which team or department does the IT Help Desk Technician at Aambience Services belong to?
This IT Help Desk Technician position is part of the Information Technology Division department at Aambience Services. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Help Desk Technician position at Aambience Services?
Click the "Apply Now" button on this page. You will be redirected to Aambience Services's official application portal hosted on workable where you can submit your application directly.
When was the IT Help Desk Technician job at Aambience Services posted?
This IT Help Desk Technician position at Aambience Services was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Help Desk Technician
Aambience Services
You'll be redirected to Aambience Services's official application page on workable.