IT Help Desk Analyst
greenpointtechnologies
IT Help Desk Analyst
Concord Servicing· Information Technology
About this role
Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.
Responsibilities
- Support and troubleshoot workstations, printers, network, and applications.
- Support/install/upgrade software and hardware products.
- Add/delete/maintain users on the network; creating Windows logins, setting up email accounts, assigning application access, and ensuring security.
- Suggest training ideas for users based upon interaction from resolving support requests.
- Able to react to change productively and handle other tasks or projects as assigned.
- Must be self-motivated and require limited supervision.
- Must have a polite and responsive manner to deal with user´s issues in a professional and courteous way.
- Basic PC hardware knowledge and troubleshooting skills.
- Basic software knowledge of Windows 10/11 and MS Office 365.
- Basic understanding of network protocols.
- 0-2 years’ experience in IT field. Degree a plus but not required. Certifications a plus but not required.
- Must be accurate, detail oriented, possess excellent organizational and time management skills; and demonstrate the ability to manage multiple tasks.
- Ability to read, write and speak English fluently. Bilingual (English/Spanish a plus).
- Must be willing and able to work more than 40 hours per week depending on workload.
- Must meet physical demands of the position including the ability to lift and handle up to 45 pounds of materials, bend, stoop, and stretch as required for placement and retrieval of materials or equipment on floor, shelving, and workstations.
Salary 20,000
Grocery Tickets 2,000
Medical Insurance
Dental Insurance
Life Insurance
Frequently Asked Questions
Is the salary disclosed for the IT Help Desk Analyst position at Concord Servicing?
The salary for this IT Help Desk Analyst role at Concord Servicing is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Help Desk Analyst position at Concord Servicing located?
This IT Help Desk Analyst role at Concord Servicing is based in Mexico City, Mexico City, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Help Desk Analyst role at Concord Servicing full-time or part-time?
This is listed as a Full time position. It is posted as a IT Help Desk Analyst role in the Information Technology department at Concord Servicing.
Which team or department does the IT Help Desk Analyst at Concord Servicing belong to?
This IT Help Desk Analyst position is part of the Information Technology department at Concord Servicing. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Help Desk Analyst position at Concord Servicing?
Click the "Apply Now" button on this page. You will be redirected to Concord Servicing's official application portal hosted on workable where you can submit your application directly.
When was the IT Help Desk Analyst job at Concord Servicing posted?
This IT Help Desk Analyst position at Concord Servicing was posted on Aug 19, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Help Desk Analyst
Concord Servicing
You'll be redirected to Concord Servicing's official application page on workable.