IT Help Desk

wachter· IT
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📍 Lenexa, KS💰 USD 55K–80K

About this role

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
 
We are seeking a tech-savvy skilled problem solver for our IT Help Desk.
 
In this role, you’ll be the go-to expert for everything from troubleshooting Windows, macOS, and Linux systems to managing our mobile devices and office hardware. Whether you’re resolving a complex software glitch or setting up a new workstation, your goal will be to provide seamless on-site and remote support with a heavy focus on efficiency and great customer service.
 
If you have a knack for independent problem-solving and a solid background in corporate IT—especially with Microsoft 365 and ticketing systems like ServiceNow—we’d love to meet you.

Benefits Package: Company Paid!

    • Medical, Dental, Prescription & Vision Benefits
    • Life, AD&D, and LTD insurance
    • Paid Vacation and Holidays
    • Company-Matched 401(k) and IRA Retirement Savings.

What you will be doing:

  • Provide on-site and remote IT support for internal employee PCs, Macs, printers, mobile phones, and other office devices.
  • Troubleshoot and resolve hardware and software issues efficiently on Windows, Mac, and Linux platforms.
  • Assist users with cloud-based and locally installed applications such as Microsoft 365 applications.
  • Perform day-to-day identity and device administration in Microsoft Entra ID and Intune
    • Account and group management
    • MFA and password resets
    • License assignment
    • Device enrollment
    • Compliance
    • Support employees in their use of approved AI tools such as Claude and Microsoft Copilot, including access provisioning, basic troubleshooting, and helping users apply them to everyday work.
    • Manage ticket queue and resolve service tickets in a timely manner.
    • Collaborate with the larger IT team and stakeholders for escalations and issue resolution.
    • Ensure IT policies and best practices are followed.
    • Perform routine maintenance and updates on IT equipment.
    • Maintain accurate records of IT assets and support activities.

What we are looking for:

  • Proven experience in IT support, preferably in a corporate environment.
  • Strong knowledge of Windows, macOS, and Linux operating systems.
  • Proficiency with installing Microsoft 365 applications and troubleshooting.
  • Working knowledge of Microsoft Entra ID (Azure AD) and the Microsoft cloud ecosystem; experience with Intune or Azure administration is a plus.
  • Experience with printers, mobile phones, and other office technology.
  • Familiarity with IT ticketing systems (ServiceNow experience is a plus).
  • Hands-on experience with AI assistants such as Claude or Microsoft Copilot is a plus; exposure to Copilot Studio, agent building, or automation is a strong plus.
  • Excellent problem-solving skills and ability to work independently.
  • Strong communication skills and customer service orientation.
  • Must be able to occasionally lift up to 50 pounds.
  • Occasional after-hours / on-call work may be required.
  • Industry standard certifications are a plus (CompTIA, Microsoft, Cisco, etc.).
About:
 
Wachter is a family-owned company since 1930 and we see each employee as a critical piece of the Wachter Family. With over 900 licenses across the country, Wachter serves commercial and industrial clients with the right technologies needed to keep them successful.
 
We design, install, and maintain the technologies that keep businesses operating efficiently. Our team of dedicated electricians, engineers, and technicians provides electrical, data, security, communications, and automation services to clients in numerous industries.
 
 
Follow us on Facebook, Instagram, Twitter, and LinkedIn.
 
We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Frequently Asked Questions

What is the salary for the IT Help Desk role at wachter?
The listed salary for this IT Help Desk position at wachter is USD 55K–80K. This is an full-time role.
Where is the IT Help Desk position at wachter located?
This IT Help Desk role at wachter is based in Lenexa, KS. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the IT Help Desk at wachter belong to?
This IT Help Desk position is part of the IT department at wachter. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Help Desk position at wachter?
Click the "Apply Now" button on this page. You will be redirected to wachter's official application portal hosted on lever where you can submit your application directly.
When was the IT Help Desk job at wachter posted?
This IT Help Desk position at wachter was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Help Desk
wachter · 💰 USD 55K–80K
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You'll be redirected to wachter's official application page on Lever.