IT Customer Service Management

orange
Apply Now ↗
📍 Cairo, EGOTHER

About this role

Orange Business is here!

About us

Join us at Orange Business!We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

The IT Customer Service Management team is part of Digital Operations and is dedicated to ensuring business satisfaction with the usage and performance of digital technology applications. The team proactively communicates Quality of Service (QoS) indicators and insights to business partners and functions, focusing on supporting and enhancing their experience. By fostering strong alignment with the business, the team guarantees the quality of service for digital technology applications through active communication, attentive listening, and continuous improvement.

About you

Key Responsibilities

  • Ensure proactive communication of Quality of Service (QoS) indicators and insights to business partners, fostering transparency and building trust.
  • You will serve as the primary liaison between IT and business functions, aligning service delivery closely with evolving business needs.
  • You will analyze application performance and user satisfaction data to identify opportunities for continuous improvement.
  • You will lead initiatives aimed at enhancing the digital technology experience for business users, driving greater engagement and efficiency.
  • You will coordinate closely with technical teams to promptly and effectively resolve any service issues, ensuring seamless operations.

Skills & Qualifications

  • Bachelor’s degree preferred in Computer Science, Information Technology, or a related field.
  • 10+ years of proven experience in IT service delivery, operations, or related roles, with a focus on governance of outsourcer or partner-delivered services.
  • Strong expertise in ITIL, ITSM, Agile, and project management methodologies. Experience with ServiceNow ITSM platform.
  • Excellent partnership, stakeholder, and vendor management skills.
  • Excellent communication skills
  • Strong analytical, reporting, and governance capabilities.
  • Fluent in English; French language skills are a must.
  • Certifications such as ITIL, PMP, Agile/Scrum are preferred.

You bring rigor, passion for challenges, and determination. You seek the opportunity to expand your expertise, achieve your goals, and thrive.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).• Professional Development: training programs and upskilling/re-skilling opportunities.• Career Growth: Internal growth and mobility opportunities within Orange.• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.• Reward Programs: Employee Referral Program, Change Maker Awards.

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.

Responsibilities

The IT Customer Service Management team is part of Digital Operations and is dedicated to ensuring business satisfaction with the usage and performance of digital technology applications. The team proactively communicates Quality of Service (QoS) indicators and insights to business partners and functions, focusing on supporting and enhancing their experience. By fostering strong alignment with the business, the team guarantees the quality of service for digital technology applications through active communication, attentive listening, and continuous improvement.

Frequently Asked Questions

Is the salary disclosed for the IT Customer Service Management position at orange?
The salary for this IT Customer Service Management role at orange is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Customer Service Management position at orange located?
This IT Customer Service Management role at orange is based in Cairo, EG. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Customer Service Management role at orange full-time or part-time?
This is listed as a OTHER position. It is posted as a IT Customer Service Management role at orange.
How do I apply for the IT Customer Service Management position at orange?
Click the "Apply Now" button on this page. You will be redirected to orange's official application portal hosted on icims where you can submit your application directly.
When was the IT Customer Service Management job at orange posted?
This IT Customer Service Management position at orange was posted on Jun 24, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Customer Service Management
orange
Apply for this role ↗

You'll be redirected to orange's official application page on icims.