IT Clinic Supp Speclist 2

sonrava
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📍 Orange, CA, USFULL TIME💰 USD 25–25/yr

About this role

Overview

The IT Clinic Support Specialist 2 works both independently and collaboratively with other members of IT to solve problems and provide excellent service. The IT Clinic Support Specialist 2 is expected to learn and maintain a working knowledge of all hardware and software applications used at our company with a goal of resolving problems on the initial calls from our dental offices. Follow-through to resolution and accurate recording of information and data are a fundamental part of the job responsibility.

Responsibilities

  • Field trouble and information request calls and email from users 
  • Resolve user problems on initial call. When necessary, escalate calls to the appropriate second level support personnel 
  • Enter caller information into call tracking application database 
  • Provide status to users and IT personnel on the progress of problem resolution 
  • Place and track service calls to vendors, and document vendor progress and resolution 
  • Review outstanding problem list periodically to assure all problems are being addressed according to their level of severity 
  • Identify trends and exceptions by reviewing call tracking information 
  • Document new issues and contribute to the teams knowledgebase
  • Complete special projects as assigned by the Tech Support Supervisor

Qualifications

  • Bachelor's Degree in an IS related field of study preferred and 1 year of related work experience 
  • Associates Degree and additional years of related work experience may be substituted for Bachelor's Degree 
  • Basic Network Troubleshooting skills
  • Excellent phone communication and problem solving skills 
  • Must be available to work (Rotating Shifts) M-F: 6am-8pm + Sat: 6:00am-4:30pm + Sun: 7am-4:30pm
  • Willingness to pursue a technical certified in relevant disciplines for this role

Frequently Asked Questions

What is the salary for the IT Clinic Supp Speclist 2 role at sonrava?
The listed salary for this IT Clinic Supp Speclist 2 position at sonrava is USD 25–25/yr. This is an FULL TIME role.
Where is the IT Clinic Supp Speclist 2 position at sonrava located?
This IT Clinic Supp Speclist 2 role at sonrava is based in Orange, CA, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Clinic Supp Speclist 2 role at sonrava full-time or part-time?
This is listed as a FULL TIME position. It is posted as a IT Clinic Supp Speclist 2 role at sonrava.
How do I apply for the IT Clinic Supp Speclist 2 position at sonrava?
Click the "Apply Now" button on this page. You will be redirected to sonrava's official application portal hosted on icims where you can submit your application directly.
When was the IT Clinic Supp Speclist 2 job at sonrava posted?
This IT Clinic Supp Speclist 2 position at sonrava was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Clinic Supp Speclist 2
sonrava · 💰 USD 25–25/yr
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You'll be redirected to sonrava's official application page on icims.