IS Functional Technology Services Effectiveness Lead

abb· PLREC ABB Business Services Sp. z o.o.
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📍 Krakow, Lesser Poland, PolandFull time

About this role

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Global IS Portfolio & Effectivness Manager

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Your role and responsibilities

The IS Functional Technology Services (FTS) Effectiveness Lead is responsible for ensuring service excellence, financial performance, Service Portfolio and the consistent adoption of ABB standards within the FTS domain. This role leads strategic initiatives and programs focused on continuously improving service delivery, maintaining Service Portfolio, optimizing internal procedures, enhancing integration, and driving transformational efforts across the organization. All initiatives must comply with regulatory requirements and align with internal Core IS standards.

Working in close partnership with Service Owners, the Lead ensures the highest standards of service management while balancing evolving business needs and objectives. By championing a culture of continuous improvement, the Lead will foster collaboration with key stakeholders, oversee the performance of FTS operations, and develop strong relationships with vendors and suppliers to support long-term service success.


The work model for the role is: #Li-hybrid / #Li-remote

You will be mainly accountable for:

  • Describing and defining IT processes/services including relationships, dependencies, and business value. Promoting ABB Service Standards and closely working with Service Owners on continues Improvements

  • Service Portfolio: Preparing and maintaining FTS Service Portfolio.

  • Financial Performance: ensuring that the organization's Service Portfolio is effective, efficient and in line with best practices, the IS FTS Services Effectiveness Lead can help to improve the organization's financial performance and profitability.

  • Effectiveness: Defining, applying and executing the relevant measurement and reporting management practice to enable planning, controlling, reviewing, and auditing services to meet agreed Key Performance Indicator targets.

  • Performance monitoring and status reporting, including: comprehensive services review, reviewing the effectiveness of measures on an ongoing basis, establishing and overseeing external and internal Information delivery channels, security skills coverage.

  • Providing consultation, advice, and supporting the effectiveness of IS services, or the change of existing IS services.

  • Services documentation and processes monitoring including gaps identifications, improvements management and evaluation of the services roadmap delivery.

  • Effectiveness assignments. Mini projects across FTS Domain requiring consultation skill set, senior stakeholders management, preparations of Statement of Work, Leading projects work streams.


Qualifications for the role

  • Required proven experience in identifying and leading improvement initiatives,

  • IS Processes, market standards for Service Management with relevant methodologies certification and proven experience

  • Excellent verbal communication skillset (prior consultancy experience would be an advantage) and creation of relevant materials,

  • Project\Program as well as Transition\Transformations experience,

  • Facilitating skills with business Leads and technology experts,

  • Reporting and measurement expertise, methodologies and market standards knowledge,

  • Financial knowledge on Service Delivery

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Frequently Asked Questions

Is the salary disclosed for the IS Functional Technology Services Effectiveness Lead position at abb?
The salary for this IS Functional Technology Services Effectiveness Lead role at abb is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IS Functional Technology Services Effectiveness Lead position at abb located?
This IS Functional Technology Services Effectiveness Lead role at abb is based in Krakow, Lesser Poland, Poland. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IS Functional Technology Services Effectiveness Lead role at abb full-time or part-time?
This is listed as a Full time position. It is posted as a IS Functional Technology Services Effectiveness Lead role in the PLREC ABB Business Services Sp. z o.o. department at abb.
Which team or department does the IS Functional Technology Services Effectiveness Lead at abb belong to?
This IS Functional Technology Services Effectiveness Lead position is part of the PLREC ABB Business Services Sp. z o.o. department at abb. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IS Functional Technology Services Effectiveness Lead position at abb?
Click the "Apply Now" button on this page. You will be redirected to abb's official application portal hosted on workday where you can submit your application directly.
When was the IS Functional Technology Services Effectiveness Lead job at abb posted?
This IS Functional Technology Services Effectiveness Lead position at abb was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
IS Functional Technology Services Effectiveness Lead
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