People & Culture Business Partner
buildsafe
Invoicing & Customer Service Administrator
buildsafe· Finance
About this role
About Buildsafe
Buildsafe is a market leader in height safety solutions, providing innovative products and services to the residential construction industry. We’re a fast-paced, growing business that values our people and takes pride in delivering a great experience for our customers. Our success is built on strong relationships, a high-performing team and a culture where people are encouraged to take ownership, grow and make an impact.
About the role
We’re looking for an Invoicing & Customer Service Administrator to join our Finance team at our Head Office in Arundel. This is a hands-on administration and customer service role where you’ll play an important part in supporting our invoicing process, investigating and resolving invoice queries, and working closely with teams across the business.
You’ll liaise with our Operations, Sales, Estimating, Customer Service and Finance teams to work through invoice and purchase order queries, ensuring issues are followed up, accurately resolved and processed in a timely manner. If you’re highly organised, confident communicating with different stakeholders and enjoy getting into the detail to solve problems, this could be a great fit.
What you’ll be doing
In this role, you will:
- Investigate and resolve internal and customer invoice queries
- Follow up outstanding purchase orders with Supervisors and Estimators
- Manage scheduling and purchase order exceptions
- Resolve system-generated validations and invoicing exceptions
- Liaise with internal departments to resolve invoicing and monetary queries
- Communicate with customers regarding outstanding invoice information and queries
- Support Accounts Receivable activities, including following up outstanding debtor invoices
- Assist with credit applications and associated administration
- Maintain accurate records and ensure actions are completed within required timeframes
- Provide general administrative support to the Finance team as required
About you
We’re looking for someone who is proactive, organised and comfortable working in a busy environment with a high volume of queries and competing priorities.
You’ll ideally bring:
- Permanent working rights in Australia
- Previous administration and/or customer service experience
- Strong attention to detail and a high level of accuracy
- Good analytical and problem-solving skills
- Confident written and verbal communication skills
- Strong time management and the ability to prioritise
- Confidence dealing with both internal and external stakeholders
- Good computer literacy, including Microsoft Excel
- The ability to work autonomously while also being a strong team player
- A willingness to learn and take ownership of your work
What's in it for you:
- Permanent full-time role Monday to Friday, 7:30am to 4:00pm
- Training and support from a well-established and experienced team
- Hybrid work arrangement post training period
- Uniforms Provided
- Fortnightly professional car washes on site
- Monthly lunches and company events
- Discounted Gym memberships through fitness passport
- A great Head Office environment in Arundel
Frequently Asked Questions
Is the salary disclosed for the Invoicing & Customer Service Administrator position at buildsafe?
The salary for this Invoicing & Customer Service Administrator role at buildsafe is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Invoicing & Customer Service Administrator position at buildsafe located?
This Invoicing & Customer Service Administrator role at buildsafe is based in Arundel, Queensland, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Invoicing & Customer Service Administrator role at buildsafe full-time or part-time?
This is listed as a Full Time position. It is posted as a Invoicing & Customer Service Administrator role in the Finance department at buildsafe.
Which team or department does the Invoicing & Customer Service Administrator at buildsafe belong to?
This Invoicing & Customer Service Administrator position is part of the Finance department at buildsafe. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Invoicing & Customer Service Administrator position at buildsafe?
Click the "Apply Now" button on this page. You will be redirected to buildsafe's official application portal hosted on bamboohr where you can submit your application directly.
When was the Invoicing & Customer Service Administrator job at buildsafe posted?
This Invoicing & Customer Service Administrator position at buildsafe was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Invoicing & Customer Service Administrator
buildsafe
You'll be redirected to buildsafe's official application page on bamboohr.