Invoice to Cash Senior Analyst

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.  We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

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What you will do

Position: Invoice to Cash Senior Analyst

Location: Bengaluru
Work Arrangement: Hybrid
Reports to: Invoice to Cash Senior Team Lead

Role Overview

The Invoice to Cash Senior Analyst will manage the end-to-end Invoice-to-Cash cycle for Thailand.

Key Responsibilities

• Manage end-to-end collections for Thailand, ensuring payments are received on time, and collection targets are met.
• Review AR ageing regularly, prioritize overdue accounts based on value and risk, and take appropriate collection actions.
• Contact customers through emails, calls, statements of account, and dunning notices to follow up on overdue invoices and secure payment commitments.
• Maintain accurate and timely collection records, including customer responses, payment commitments, dispute details, and follow-up actions, and prepare reliable AR forecasts.
• Provide input for credit assessments and manage sales order holds and releases.
• Investigate and resolve disputes, deductions, short payments, claims, missing invoices, and account discrepancies in collaboration with customers and cross-functional stakeholders.
• Perform customer account reconciliations and provide statements of account, invoice copies, credit notes, payment details, and other supporting documents as required.
• Prepare multiple reports and conduct periodic customer account reviews with internal stakeholders to discuss overdue balances, disputes, payment commitments, and required actions.
• Support write-off proposals, month-end closing, audits through accurate analysis and supporting documentation.
• Maintain SOPs, process documentation, and escalation matrices; support team training and issue resolution; and contribute to automation, standardization, and continuous improvement.
• Perform other collection and Invoice to Cash activities as required.

Required Education:

Bachelor’s degree in finance, Accounting, Business Administration, Commerce, or a related field preferred. Candidates from other disciplines may be considered with at least five years of relevant experience in Collections or Accounts Receivable.

Required Experience and Skills

• 3 to 5 years of relevant experience, preferably in Collections and Accounts Receivable.
• Strong knowledge of AR ageing, DSO, account reconciliation, deductions, write-offs, credit risk, and collection processes.
• Proficiency in Thai and English, including written and verbal business communication.
• Hands-on experience with SAP and advanced Microsoft Excel.
• A process-improvement mindset with the ability to identify opportunities for automation, standardization, and operational efficiency.
• Ability to work independently with an ownership mindset, communicate effectively with stakeholders, manage multiple priorities, adapt to changing business needs, and meet deadlines under pressure.
• Strong attention to detail and a commitment to accuracy, integrity, and compliance
• Strong analytical and reporting skills, with the ability to identify trends and provide actionable insights.
• Experience in the consumer health, pharmaceutical, or FMCG industry is an advantage.

Work Schedule:

• APAC business hours (6:30 AM to 3:30 PM India)

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.