Investment Platform Services Manager

We are seeking a collaborative and influential professional who can effectively partner with Investments, Investment Operations, and the IT & Data Office to secure stakeholder alignment and deliver enhancements to systems, processes, and technology.

• Act as the accountable business owner for investment platform services, ensuring platform capabilities, governance and support models remain aligned to PIC’s strategic objectives.
• Provide leadership and direction across platform-related initiatives, ensuring business priorities are understood, appropriately governed and successfully delivered.
• Drive continuous optimisation of platform capabilities, operating models and user adoption to maximise value realised from strategic technology investments.
• To apply knowledge and insights concerning the investment activity and how this impacts our policyholders.
• To deliver strong business outcomes relating to capital, profitability, the Company brand and market reputation whilst achieving positive outcomes to our policyholders, shareholders, and colleagues on a consistent basis.
• Our Company values are expected to be reflected in the delivery and performance of every role.

Specific accountabilities assigned to the role of Investment Platform Services within Investment Operations:

• Platform Expertise and Support: Act as the recognised authority for investment platform services, providing strategic direction, expert guidance and decision support on platform-related matters across the organisation.
• Stakeholder Engagement: Lead engagement with senior stakeholders across Investments, Operations, Technology, Data and Change to establish priorities, resolve conflicts and drive alignment on platform strategy and roadmap decisions.
• Risk and Control Awareness: Own and oversee platform-related operational, regulatory and delivery risks, ensuring appropriate controls, governance, escalation and remediation activities are implemented.  
• Solution Design and Value Realisation: Lead the evaluation and prioritisation of platform opportunities, ensuring investment in platform enhancements deliver measurable business value and supports strategic objectives.
• Change Enablement: Represent Investment Platform Services within strategic change initiatives, providing leadership, governance and decision-making to ensure successful delivery and business readiness.  
• Vendor Relationship Management: Own strategic relationships with the platform providers, overseeing the resolution of issues, tracking enhancement requests, and ensuring alignment on roadmaps, upgrades, and contractual commitments.
• Continuous Improvement: Contribute to the ongoing improvement of platform usage, support processes, and internal knowledge-sharing. Promote a culture of curiosity, accountability, and innovation within the team and across the business.
• Reporting and Insight: Provide strategic reporting, recommendations and insights to governance forums and senior leadership, supporting informed decision-making and prioritisation.
• Leadership and Influence: Coach and support colleagues, helping build organisational capability and platform expertise.

Knowledge

• Good working knowledge of various asset classes, including Fixed Income and Derivatives.
• Deep expertise in investment platforms, particularly BlackRock Aladdin, with the ability to advise senior stakeholders on platform strategy, capabilities, limitations, and roadmap opportunities. Experience with Finbourne LUISD and/or Murex advantageous.
• Strong working knowledge of investment processes and platforms (e.g. order management, portfolio construction, trading, compliance, settlements, reconciliations, corporate actions)
• Knowledge of the relevant regulatory environment (PRA and FCA)

Skills

• Ability to operate as the recognised authority for investment platform services, balancing business priorities, risk, cost and strategic objectives.
• Strong analytical and problem-solving skills
• Excellent communication skills across multiple audiences
• Demonstrated ability to influence senior stakeholders, challenge constructively, and secure alignment across Investments, Operations, Technology, Change and third-party providers.
• High level of organisation and self-motivation
• Able to move between strategic thinking and hands on delivery
• Comfortable working independently, collaboratively and on multiple initiatives.

Experience

• Ability to operate as the recognised authority for investment platform services, balancing business priorities, risk, cost and strategic objectives.
• Proven experience leading cross-functional initiatives involving Investments, Operations, Technology, Data and Change teams.
• Experience delivering enhancements or solutions on investment platforms
• Experience managing strategic vendor relationships and influencing supplier roadmaps to deliver business outcomes.
• Experience translating business needs into system or process solutions
• Experience presenting recommendations, risks and progress updates to governance forums and senior leadership.
• Experience of regulated environments, ideally in financial services or insurance  

DEI at PIC:

At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we’re proud of our progress, we recognise there’s work ahead, and we remain dedicated to listening, learning and evolving together.

In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.