Investigator Payments Lead
About this role
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
Job title - Investigator Payments Lead
Location - Must be based in Bulgaria (remote)
Fully sponsor dedicated
12 months FTC - potential to be made permanent
The Investigator Payments Lead plays a critical role in managing clinical trial site payment activities from study start-up through to close-out. Responsible for a portfolio of studies, you will ensure payment processes are delivered accurately, efficiently, and in accordance with contractual commitments, while partnering with internal teams and external vendors to drive operational excellence.
Key Responsibilities
Lead the end-to-end management of investigator and site payment activities across assigned clinical trials.
Oversee payment system setup, ensuring study budgets, contracts, milestones, and payment triggers are configured accurately and in line with contractual agreements.
Work closely with study teams to support key study start-up activities and ensure timely achievement of payment-related milestones.
Review payment structures and data flows to ensure accurate payment triggering and identify opportunities to prevent delays or errors.
Manage vendor performance, ensuring service delivery meets agreed timelines, quality standards, and operational requirements.
Monitor payment performance across studies, investigating issues, identifying root causes, and implementing corrective actions where required.
Resolve escalated site and study-level payment queries to maintain positive site relationships and support study delivery.
Ensure appropriate contracts, purchase orders, funding arrangements, and approvals are in place to facilitate timely payments.
Support audit and inspection activities relating to investigator payments and ensure all documentation is maintained to the required standard.
Skills & Experience required:
Degree in Business, Finance, Life Sciences, or a related discipline, or equivalent relevant industry experience.
Experience within clinical research, clinical operations, site payments, contracts, finance, or a related field.
Strong understanding of clinical trial operations, investigator site budgets, and payment processes.
Excellent analytical, organizational, and problem-solving skills.
Strong communication and stakeholder management abilities, with the confidence to work across global teams.
Ability to review and interpret contracts, budgets, and payment terms with a high level of accuracy and attention to detail.
Experience working independently while collaborating effectively within cross-functional teams.
Strong working knowledge of Microsoft Excel and other business systems.
Knowledge of investigator payment processes within a CRO, sponsor, or clinical research organisation.
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
- Competitive base salary and performance related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply
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