Investigator Payments Coordinator

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

We are currently seeking an Investigator Payments Coordinator to join our diverse and dynamic team. As an Investigator Payments Coordinator at ICON, you will play a key role in managing and processing payments to clinical trial investigators, ensuring accuracy and timeliness in financial transactions. You will collaborate with internal teams and external partners to support the financial aspects of clinical trials, contributing to smooth operations and effective investigator engagement.

Key Responsibilities

• Own the end-to-end delivery of investigator payments, ensuring payments are processed accurately, compliantly, and within agreed timelines.

• Serve as the primary point of contact for sponsors,investigative sites, and study teams regarding payment-related enquiries, escalations, and issue resolution.

• Collaborate cross-functionally with Contracts, Accounts Payable, Clinical Operations, and other key stakeholders to facilitate seamless payment processing and site support.

• Review clinical trial agreements, budgets, and payment terms to ensure accurate system configuration and execution of payment schedules.

• Validate and approve site invoices, investigating and resolving discrepancies in accordance with contractual agreements and internal procedures.

• Utilise payment systems, reports, and operational tools to manage ongoing payment activities, monitor performance, and drive timely payment execution.

• Maintain accurate financial records and documentation, ensuring compliance with internal controls, regulatory requirements, audit standards, and company policies.

• Proactively identify payment risks, process inefficiencies, and outstanding items, taking appropriate action to minimise delays and enhance the site payment experience.

• Support financial reconciliation activities, reporting requirements, and close-out payment processes throughout the study lifecycle.

• Contribute to continuous process improvement initiatives aimed at enhancing payment accuracy, operational efficiency, and stakeholder satisfaction.

Ideal Candidate Profile

• Bachelor’s degree in Finance, Accounting, Business, or related field

• 2+ years’ experience in clinical trial payments, clinical finance, or financial coordination

• Strong understanding of contracts, budgets, and payment workflows in clinical trials

• Proven ability to manage complex financial scenarios

• Advanced Excel, analytical, and stakeholder management skills

• Strong attention to detail and problem-solving capabilities

• Highly organized with ability to manage multiple priorities

• Team player comfortable with working cross-functionally

• Familiarity with financial and/or clinical systems 

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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply