Investigation SME, Flex Investigations and Offboarding
Amazon· Supply Chain/Transportation Management
About this role
Amazon Flex Investigation and Offboarding (Flex I&O) is looking for an Investigation Liaison to join our team. The Flex I&O team's mission is to protect the Amazon Flex Brand and Customers by adjudicating Delivery Partner incidents that warrant offboarding after a single offense. This role involves collaborating with Australian partners during legal and arbitration proceedings, gathering comprehensive case data, and ensuring all information is presented accurately and thoroughly.
The ideal candidate is a skilled communicator with excellent research abilities who can gather and synthesize data from multiple sources under tight timelines.
Key job responsibilities
• Conduct deep dives into adjudicated Delivery Partner incidents, ensuring thoroughness and accuracy in all findings
• Provide support to arbitration partners by effectively gathering, organizing, and presenting all information related to Flex DP cases
• Exhibit excellent individual problem-solving and analytical skills to review and investigate cases across multiple data sources
• Demonstrate technical competence and self-motivation, thriving in a fast-paced team environment with minimal supervision
• Display flexibility by working with different partners and providing support as needed for additional tasks, including reinstatements
• Ensure compliance with established procedures and Service Level Agreements (SLAs) while achieving and maintaining high-quality and performance metrics
• Maintain detailed documentation of case findings and partner communications for legal and compliance purposes
The ideal candidate is a skilled communicator with excellent research abilities who can gather and synthesize data from multiple sources under tight timelines.
Key job responsibilities
• Conduct deep dives into adjudicated Delivery Partner incidents, ensuring thoroughness and accuracy in all findings
• Provide support to arbitration partners by effectively gathering, organizing, and presenting all information related to Flex DP cases
• Exhibit excellent individual problem-solving and analytical skills to review and investigate cases across multiple data sources
• Demonstrate technical competence and self-motivation, thriving in a fast-paced team environment with minimal supervision
• Display flexibility by working with different partners and providing support as needed for additional tasks, including reinstatements
• Ensure compliance with established procedures and Service Level Agreements (SLAs) while achieving and maintaining high-quality and performance metrics
• Maintain detailed documentation of case findings and partner communications for legal and compliance purposes
Basic qualifications
- 2 years of investigations experience
- Excellent written and verbal communication skills
- Must be in Good Standing
Preferred qualifications
- Experience handling escalations and the ability to thrive in an ambiguous environment
- Experience working with legal or arbitration processes
- Familiarity with US and other English region regulatory requirements and compliance frameworks
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Frequently Asked Questions
Is the salary disclosed for the Investigation SME, Flex Investigations and Offboarding position at Amazon?
The salary for this Investigation SME, Flex Investigations and Offboarding role at Amazon is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Investigation SME, Flex Investigations and Offboarding position at Amazon located?
This Investigation SME, Flex Investigations and Offboarding role at Amazon is based in Hyderabad, Telangana, IND. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Investigation SME, Flex Investigations and Offboarding role at Amazon full-time or part-time?
This is listed as a full time position. It is posted as a Investigation SME, Flex Investigations and Offboarding role in the Supply Chain/Transportation Management department at Amazon.
Which team or department does the Investigation SME, Flex Investigations and Offboarding at Amazon belong to?
This Investigation SME, Flex Investigations and Offboarding position is part of the Supply Chain/Transportation Management department at Amazon. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Investigation SME, Flex Investigations and Offboarding position at Amazon?
Click the "Apply Now" button on this page. You will be redirected to Amazon's official application portal hosted on amazonjobs where you can submit your application directly.
When was the Investigation SME, Flex Investigations and Offboarding job at Amazon posted?
This Investigation SME, Flex Investigations and Offboarding position at Amazon was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Investigation SME, Flex Investigations and Offboarding
Amazon
You'll be redirected to Amazon's official application page on amazonjobs.