Internal IT Support Engineer

Job Summary:

The Internal IT Support Engineer, based in Algosystems in Athens Greece, will be part of our IT team and provide day-to-day technical support to internal users while ensuring the smooth operation, availability, and security of the company's IT infrastructure.

What You Will Do: 

The role is responsible for supporting end users, managing IT equipment, administering Microsoft environments, and contributing to the continuous improvement of our internal IT services.

Job Responsibilities

• Provide 1st and 2nd level technical support to internal users.
• Install, configure and troubleshoot Windows desktops, laptops, mobile devices and peripheral equipment.
• Manage Microsoft 365 users, licenses, mailboxes and groups.
• Administer Active Directory and Microsoft Entra ID user accounts, permissions and security groups.
• Prepare and deploy new devices (Windows installation, imaging, software deployment and configuration).
• Troubleshoot hardware, software, VPN, Wi-Fi, printer and network connectivity issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint.
• Monitor, prioritize and resolve incidents and service requests through the IT ticketing system.
• Maintain IT asset inventory and lifecycle management of company equipment.
• Assist with IT procurement and onboarding/offboarding processes.
• Support endpoint management and device configuration through Microsoft Intune.
• Assist in the administration and monitoring of the company's on-premises and cloud infrastructure.
• Support endpoint security solutions and ensure compliance with IT security policies.
• Create and maintain technical documentation and internal IT procedures.
• Collaborate with Infrastructure, Network and Cybersecurity teams on internal IT projects.

Job Qualifications & Skills

• 2+ years of experience in an Internal IT Support, IT Support Engineer or Desktop Support role.
• Strong knowledge of Windows 10/11 administration.
• Experience supporting Microsoft 365 environments.
• Experience with Active Directory administration.
• Good understanding of Microsoft Entra ID (Azure Active Directory).
• Experience with Microsoft Intune or other endpoint management solutions.
• Experience with device imaging and deployment.
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Experience with ticketing systems such as OTRS, Jira Service Management, ServiceNow or similar.
• Experience managing IT assets and hardware inventory.
• Excellent troubleshooting and analytical skills.
• Good communication skills in both Greek and English.

What We Offer:

• Competitive remuneration package.

• Private medical and life insurance.
• Training and development opportunities within a market-leading, fast growing organization
• Exposure to a multinational environment and global teams.
• A collaborative and inclusive workplace culture focused on innovation and growth.

 If you want to be part of one of the top leading software firms in the FinTech industry internationally, we want to hear from you!

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About Profile Software

Profile Software is a leading international software solutions provider with over 30 years of experience in the FinTech industry. With presence in major financial centers across Europe, the Middle East, America, Asia, and Africa, we deliver innovative, scalable, and award-winning solutions to financial institutions worldwide.

Profile Software is listed on the Athens Stock Exchange and continues to grow rapidly, driven by continuous investment in technology and people.