Customer Success Manager
Valsoft Corporation
Intern, Customer Support and Customer Success
harriscomputer· eScholar LLC
About this role
eScholar Customer Support is looking for an exceptional talent to become our Customer Support/ Customer Success Intern. In this role, our intern will participate in rotations with focus areas: Customer Support, Product Management, and Customer Success .
What your impact will be:
- Work closely with the Customer Support, Product Management, and Customer Success teams to develop a sound understanding of eScholar products, customers, and internal operating processes.
- Provide technical support to eScholar customers and help manage incoming support issues through eScholar’s incident management system.
- Identify opportunities to enhance incident intake, issue tracking, reporting, knowledge capture, and workflow efficiency within the incident management system.
- Participate in testing and continuous improvement efforts related to support processes, service workflows, and internal tools.
- Experiment with AI-enabled tools and automation to improve reporting, knowledge management, issue triage, and team productivity.
- Support Customer Success and account management activities such as preparing customer materials, tracking follow-up items, monitoring customer engagement, and helping coordinate internal and customer-facing actions.
- Participate in customer success planning activities, including account reviews, adoption discussions, issue follow-up, and cross-functional coordination to support customer outcomes.
- Participate in functional and technical design sessions.
- Gather end-user requirements for data pipelines, reporting, and operational improvements.
- Use various applications to analyze source system data and identify data quality issues and anomalies that must be corrected and/or handled in ETL routines.
What we are looking for:
- Proficient in SQL
- Experience with AWS Quicksight, Microsoft Power BI, Tableau, and others.
- Experience with Python and other programming languages
- Experience with AWS or Azure cloud-hosted applications
- Experience or strong interest in AI-enabled productivity tools, support operations, process improvement, and customer success/account management functions.
- Experience with version control and functional testing
- Experience with SQL Server, Postgres and Oracle
- Experience creating technical documentation
- Some prior experience with the education sector through internships
What will help you stand out:
- Curiosity about AI tools and automation, and an interest in applying them to improve workflows, reporting, and customer experience
- Interest in support operations, incident management, and continuous process improvement
- Strong analytical and problem-solving skills, with the ability to turn data and feedback into actionable insights
- Interest in customer success and account support, including customer follow-up, engagement tracking, and cross-functional coordination
- Attention to detail and strong verbal and written communication skills
- Ability to work collaboratively and independently
- Pursuing a BA/BS degree in Computer Science or a related field
Pay rate: $22.00 - $25.00 USD per hour
Frequently Asked Questions
What is the salary for the Intern, Customer Support and Customer Success role at harriscomputer?
The listed salary for this Intern, Customer Support and Customer Success position at harriscomputer is USD 22–25. This is a remote Part time role.
Is the Intern, Customer Support and Customer Success job at harriscomputer remote?
Yes, this Intern, Customer Support and Customer Success position at harriscomputer is remote, with team members based in Arizona, United States, Arkansas, United States, California, United States, Colorado, United States, Connecticut, United States, Delaware, United States, Florida, United States, Georgia, United States, Idaho, United States, Illinois, United States, Indiana, United States, Iowa, United States, Kansas, United States, Louisiana, United States, Maine, United States, Maryland, United States, Massachusetts, United States, Michigan, United States, Minnesota, United States, Mississippi, United States, Missouri, United States, Montana, United States, Nebraska, United States, Nevada, United States, New Hampshire, United States, New Jersey, United States, New Mexico, United States, New York, United States, North Carolina, United States, North Dakota, United States, Ohio, United States, Oregon, United States, Pennsylvania, United States, Remote - U.S. Virgin Islands, Rhode Island, United States, South Carolina, United States, South Dakota, United States, Tennessee, United States, Texas, United States, Utah, United States, Vermont, United States, Virginia, United States, Washington, DC, Washington, United States, West Virginia, United States, Wisconsin, United States, Wyoming, United States. You can work from home or anywhere in the supported regions.
Is the Intern, Customer Support and Customer Success role at harriscomputer full-time or part-time?
This is listed as a Part time position. It is posted as a Intern, Customer Support and Customer Success role in the eScholar LLC department at harriscomputer.
Which team or department does the Intern, Customer Support and Customer Success at harriscomputer belong to?
This Intern, Customer Support and Customer Success position is part of the eScholar LLC department at harriscomputer. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Intern, Customer Support and Customer Success position at harriscomputer?
Click the "Apply Now" button on this page. You will be redirected to harriscomputer's official application portal hosted on workday where you can submit your application directly.
When was the Intern, Customer Support and Customer Success job at harriscomputer posted?
This Intern, Customer Support and Customer Success position at harriscomputer was posted on Jul 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Intern, Customer Support and Customer Success
harriscomputer · 💰 USD 22–25
You'll be redirected to harriscomputer's official application page on Workday.