OPS Supervisor
equifax
Intermediate Collections Process Analyst
equifax· 0170 Equifax Shared Service Costa Rica
About this role
The Collections Operations Intermediate Analyst role executes operational processes to enable efficiencies in the collections team. Critical thinking and innovative problem solving are necessary to ensure that processes are managed effectively and issues are resolved quickly. Success will require working as a team with other departments to accomplish goals.
What you’ll do
Manage collections tasks not directly related to direct collections activities including but not limited, contract defaults, cancellations due to bad debt, write-offs, clearing on-account credit balances, issues related to purchase orders, and maintain contact and other system data updated.
Follow standard operating procedures (SOP) to ensure that work gets completed on a uniform and timely basis and maintain SOPs updated accordingly.
Take on actions that distract from the core collections activities to improve the efficiency of the collectors.
Manage special customer communications campaigns.
Ensure that data updates including customer contact information, are processed in an accurate and timely manner.
Help to manage overflow collections activities related to medium and small accounts when needed including answering incoming calls and emails.
What experience you need
+2 years of experience working in Accounts Receivable, Billing, Collections or any other related area.
English fluency required B2/C1 with good English written and oral communication skills
Intermediate knowledge of Excel
What could set you apart
Education: University student or graduate in Business, Finance, or Accounting.
Adaptability: Flexible enough to handle diverse collections processes.
Analysis: Strong analytical and problem-solving skills.
Drive: Self-motivated to meet daily and monthly deadlines with high-quality work.
Soft Skills: Excellent communicators who are responsible and open to feedback.
Agility: Ability to thrive in a fast-paced, evolving environment.
Primary Location:
CRI-HerediaFunction:
Function - AccountingSchedule:
Full timeFrequently Asked Questions
Is the salary disclosed for the Intermediate Collections Process Analyst position at equifax?
The salary for this Intermediate Collections Process Analyst role at equifax is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Intermediate Collections Process Analyst position at equifax located?
This Intermediate Collections Process Analyst role at equifax is based in CRI - Heredia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Intermediate Collections Process Analyst role at equifax full-time or part-time?
This is listed as a Full time position. It is posted as a Intermediate Collections Process Analyst role in the 0170 Equifax Shared Service Costa Rica department at equifax.
Which team or department does the Intermediate Collections Process Analyst at equifax belong to?
This Intermediate Collections Process Analyst position is part of the 0170 Equifax Shared Service Costa Rica department at equifax. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Intermediate Collections Process Analyst position at equifax?
Click the "Apply Now" button on this page. You will be redirected to equifax's official application portal hosted on workday where you can submit your application directly.
When was the Intermediate Collections Process Analyst job at equifax posted?
This Intermediate Collections Process Analyst position at equifax was posted on Sep 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Intermediate Collections Process Analyst
equifax
You'll be redirected to equifax's official application page on Workday.