Intake Client Specialist
momsmeals· Customer Care - Intake
About this role
The Intake Client Specialist manages a queue of incoming documents to create new clients, and update existing clients as needed in the Customer Relationship Management (CRM) system. This Specialist operates within a service level agreement managing speed to start entry while observing various agency specific handling procedures maintaining the highest level of accuracy for billing and compliance purposes.
This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered).
The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.
Work hours are Monday-Friday 8:00am-5:00pm with the potential of overtime.
This position will start on Monday, October 26th. You must be able to come onsite to our Ankeny office day 1 of employment for orientation.
Position Responsibilities may include, but not limited to
- Review incoming Medical Service Authorizations and Medical paperwork to create new clients, update existing clients, and close accounts as needed
- Correspond and follow up with Agency Case Managers via email, State Portal Messaging, and phone calls for action items or needed information
- Troubleshoot and resolve account issues as required
- Coordinate with internal business partners including but not limited to Logistics, Customer Care, Billing, and Compliance
- Assist other departments for Intake-related inquiries
Required Skills and Experience
- High school diploma or equivalent
- Basic Microsoft Office skills
- Previous Data Entry skills
- Strong analytical skills with high attention to detail and accuracy
- Ability to problem solve issues in a timely manner
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Strong verbal, written, and interpersonal communication skills
- Ability to prioritize, meet deadlines, and adjust as needed in a fast paced environment
- Ability to achieve high production and quality standards
- Ability to work effectively in both a team and individual environment
- Sincerity and passion for helping people
- Prior experience adhering to company policies and showing core values
- Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits
- Must have a quiet workspace that is free from distraction
Preferred Skills and Experience
- Some college experience or equivalent
- Medical Billing terminology
Physical Requirements
- Repetitive motions that include the wrists, hands and/or fingers
- Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Our team members enjoy:
- Eligible for Referral Bonuses starting Day 1
- Weekly paychecks
- PTO, 401k, & a Full benefits package
Company Overview
Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide since 1999. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.
EEO
Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.
Frequently Asked Questions
Is the salary disclosed for the Intake Client Specialist position at momsmeals?
The salary for this Intake Client Specialist role at momsmeals is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Intake Client Specialist job at momsmeals remote?
Yes, this Intake Client Specialist position at momsmeals is remote, with team members based in Ankeny, IA. You can work from home or anywhere in the supported regions.
Is the Intake Client Specialist role at momsmeals full-time or part-time?
This is listed as a Full Time position. It is posted as a Intake Client Specialist role in the Customer Care - Intake department at momsmeals.
Which team or department does the Intake Client Specialist at momsmeals belong to?
This Intake Client Specialist position is part of the Customer Care - Intake department at momsmeals. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Intake Client Specialist position at momsmeals?
Click the "Apply Now" button on this page. You will be redirected to momsmeals's official application portal hosted on lever where you can submit your application directly.
When was the Intake Client Specialist job at momsmeals posted?
This Intake Client Specialist position at momsmeals was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Intake Client Specialist
momsmeals
You'll be redirected to momsmeals's official application page on Lever.