Instructional Designer

Company Description

Shape the Future of Learning at Sutherland

At Sutherland, we don't just deliver exceptional customer and business solutions, we create learning experiences that transform careers, empower teams, and drive business success. As a global leader in digital transformation and business process solutions, we are passionate about innovation, continuous improvement, and developing world-class talent.

We're building our talent pipeline for an Instructional Designer who thrives on creativity, collaboration, and innovation. If you're passionate about turning complex concepts into engaging, impactful learning experiences and enjoy working with diverse stakeholders in a fast-paced environment, we'd love to connect with you.

Job Description

What You'll Do

As an Instructional Designer, you'll play a critical role in elevating employee performance by designing modern, learner-centric training solutions that deliver measurable business results.

Key Responsibilities:

• Partner with business leaders, trainers, and subject matter experts to identify learning needs and performance gaps.
• Design engaging instructor-led, virtual, eLearning, and blended learning solutions using proven instructional design frameworks such as ADDIE and SAM.
• Develop compelling learning journeys, curriculum maps, storyboards, assessments, job aids, and learner resources.
• Create interactive eLearning modules using tools such as Articulate Storyline, Adobe Captivate, and other digital learning platforms.
• Transform complex information into clear, engaging, and results-driven learning experiences.
• Design learning content that supports operational excellence, leadership development, compliance, and customer experience initiatives.
• Measure learning effectiveness through assessments, feedback, performance metrics, and business impact analysis.
• Continuously improve content based on learner insights, emerging trends, and stakeholder feedback.
• Support Learning Management System (LMS) integration, content deployment, and maintenance.
• Ensure all learning materials align with branding, adult learning principles, and accessibility standards.
• Manage multiple projects simultaneously while delivering high-quality outputs within timeline expectations.

Qualifications

What We're Looking For

Required Qualifications:

• Experience in Instructional Design, Learning & Development, Curriculum Development, Training Design, or related fields.
• Strong understanding of adult learning principles and modern instructional design methodologies.
• Hands-on experience with eLearning authoring tools such as Articulate Storyline, Adobe Captivate, or similar platforms.
• Experience creating digital learning assets, assessments, simulations, and multimedia-based content.
• Familiarity with Learning Management Systems (LMS), SCORM standards, and learning technologies.
• Exceptional communication, stakeholder management, and project management skills.
• Strong analytical skills with the ability to leverage data to improve learning outcomes.
• Ability to thrive in a fast-paced, collaborative, and results-oriented environment.

Preferred Qualifications:

• Experience in instructional design within BPO, customer experience, shared services, technology, or corporate environments.
• Knowledge of graphic design, video editing, animation, or multimedia production tools.
• Experience leveraging learning analytics, learner engagement data, and performance dashboards.
• Familiarity with accessibility standards and inclusive learning design practices.
• Exposure to AI-enabled learning tools and emerging digital learning technologies.

Additional Information

Why Join Sutherland?

✅ Be part of a global organization known for innovation and operational excellence.
✅ Design learning experiences that impact thousands of employees worldwide.
✅ Collaborate with business leaders, learning experts, and high-performing teams.
✅ Gain exposure to cutting-edge learning technologies and digital transformation initiatives.
✅ Enjoy continuous growth, development opportunities, and a culture that values creativity and innovation.

Ready to Make Learning More Impactful?

If you're a creative storyteller, strategic thinker, and learning professional who enjoys building meaningful learning experiences that drive performance, we encourage you to apply and be part of Sutherland's growing Learning & Development community.