Inside Sales Specialist

Connecting and Protecting People, Microwave Products Group (MPG) is a leading global provider of mission-critical engineered electronic components and subsystems comprised of five business units in six manufacturing locations. Our brand names are recognized globally including: BSC Filters, York, UK; Criteria Labs, Austin, TX; Dow-Key Microwave, Ventura, CA; Pole/Zero, West Chester, OH; Espy, Austin, TX; and K&L Microwave, Salisbury, Maryland and Dominican Republic.

Our expertise is the design and manufacture of communications-based specialty products – engineered components and subsystems – for demanding military, space, commercial aerospace/industrial, and telecom infrastructure applications where function and reliability are crucial.

POSITION OVERVIEW:

The primary function of this role is to interface with customers, in support of Business Development, regarding requests for quotations, product inquiries, and general sales inquiries. This function also needs to work closely with Operations to provide existing sales order updates.

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Essential Duties and Responsibilities:

Inside Sales Functions

·         Creation of quotations for customers

·         Creation and follow-up on leads from customers

·         Managing accounts and opportunities in Customer Relationship Management (CRM) system

·         Managing customer online supply chain portals – specific to quotation and order status requirements

·         Supporting in-person and remote customer meetings

·         Interfacing with Engineering for technical evaluations

·         Understanding part topologies to support accurate quoting

·         Creating part numbers in Enterprise Resource Planning (ERP) system

·         Working with Operations to ensure production updates are communicated to customers in response to open-order status requests

·         Supporting customer order expedite requests

 

QUALIFICATIONS SUMMARY:

·         High School Diploma or GED

·         2-4 years’ direct customer service experience

·         Clear Verbal and Written communication skills

·         Experience in planning, directing, and coordinating quotations

·         Must have experience in a manufacturing environment, with electronics experience being a plus

·         Must meet the knowledge, skills, and abilities listed

 

Knowledge, Skills and Abilities:

·         Must have strong attention to detail

·         Must be able to analyze and solve complex problems

·         Must have excellent interpersonal and communication skills

·         Must have expertise in Microsoft Office Suite products, specifically Word, Excel, PowerPoint

·         Must have the ability to plan and manage multiple projects at once

·         Ability to read, analyze and interpret contracts, technical procedures, and/or governmental documents

·         Ability to learn and operate effectively in CRM and ERP applications

·         Ability to thrive in a dynamic, high-pace environment

Pay Range: USD 23 - 26 Hourly We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. Benefits:  Benefits For This Position Include: A 401(K) Savings Plan With Employer Contributions; Medical, Dental And Vision Insurance; Wellness Programs; Health Savings Account, Health Care And Dependent Care Flexible Spending Accounts; Company Paid Short-Term Disability And Long-Term Disability; Company Paid Employee Basic Life And Ad&D Insurance; Supplemental Employee And Dependent Life Insurance; Optional Accident, Hospital Indemnity And Critical Illness Insurance; Adoption, Surrogacy, And Fertility Benefits And Assistance; Commuter Benefits; Parental, Military, Jury Duty, And Bereavement Leaves Of Absence; Paid Time Off, Including Up To 10 Paid Holidays Per Calendar Year Based Off Schedule, Paid Vacation Days, 40 Paid Sick Leave Hours Annually Or As Provided Under State And Local Paid Sick Leave Laws, Tuition Assistance; Business Travel Services; Employee Discounts; And An Employee Assistance Program That Includes Company Paid Counseling Sessions And Legal Services. Eligibility For Benefits Is Governed By Applicable Plan Documents And Policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

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Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact accommodations@mpgdover.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.