Inside Sales Representative

upm· 3518 UPM Raflatac Inc.
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📍 Mills River, NCFull time

About this role

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils! 

Learn more about us as a workplace upm.com/careers

UPM Adhesive Materials is looking for an Inside Sales Representative to join our team in Mills River, North Carolina.

Greetings from your future manager

"In this role, you will manage and grow a portfolio of customer relationships while proactively identifying opportunities to expand our business. Success in our Inside Sales organization comes from building trusted customer partnerships, collaborating across teams, and bringing a solution-oriented mindset to every interaction. If you’re motivated by continuous learning, collaboration, and driving results, we’re excited to welcome you to the team and support your success.” - Marie Olson, Inside Sales Manager.

What you will do

  • Manage and develop an assigned portfolio of customers, supporting sales growth, profitability, and product mix in line with business goals

  • Build strong relationships with existing customers and identify new business opportunities through proactive account planning, customer engagement, and value-based selling activities

  • Conduct regular customer outreach, business reviews, and sales campaigns, while maintaining accurate customer, opportunity, and activity information in CRM and other sales systems

  • Work closely with Customer Service, Technical Support, and other internal teams to provide effective customer support and a seamless customer experience

  • Monitor account performance, profitability, and accounts receivable, taking appropriate action to address risks, overdue balances, and growth opportunities

  • Gather and share insights on customer needs, market developments, competitor activities, and industry trends to support business growth and decision-making

  • Collaborate with internal stakeholders to execute customer growth plans, support team objectives, promote digital solutions, and represent UPM at industry events and trade shows when needed

Who you are

  • You have relevant commercial education or equivalent experience, with an interest in technical products and solutions

  • You have experience in sales, customer service, or another customer-facing role, ideally in a B2B environment

  • You have knowledge of the packaging or labeling industry, which is considered an advantage

  • You have strong communication, relationship-building, and networking skills

  • You have commercial awareness and confidence in phone-based sales and customer interactions

  • You have experience using CRM systems and digital sales tools

  • You are able to collaborate effectively with customers and cross-functional teams

  • You are organized and proactive in managing multiple priorities

  • You are motivated to identify opportunities and deliver value to customers

  • You have fluency in Spanish, which is considered an asset

This is what we offer to you  

  • A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.  

  • A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.

  • Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth. 

  • Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves. 

  • Comprehensive benefit package: UPM’s benefit package includes medical, dental and vision insurance, paid time off and a 401(k) retirement plan.

   

Learn about our Rewarding and our Ways of working   

  

Additional information  about the position

This position is located in Mills River, North Carolina.

Travel requirements - potentially up to 15% working with sales teams and customers.

The position holder will report to Inside Sales Manager.

 

How to apply

To apply, please submit your CV and cover letter by October 16, 2026. Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.  

For support with submitting your application, please contact our HR Services at  careers@upm.com or tel. +18777235247.  

Learn more about how to apply from our Careers page. 

Country-specific information 

Only candidates authorized to work within the United States without sponsorship will be considered. 

UPM North America is an Equal Opportunity Employer. 

UPM business / function information

UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. Our performance in sustainability has been recognized by third parties, including EcoVadis and the Dow Jones Sustainability Indices. We operate globally and employ approximately 15,800 people worldwide, with annual sales of approximately €10.3 billion. Our shares are listed on Nasdaq Helsinki Ltd.  

UPM – we renew the everyday 

Read more: upm.com 

Follow us on LinkedIn | Facebook | YouTube | Instagram | X  | #UPM #materialsolutions #WeRenewTheEveryday

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Frequently Asked Questions

Is the salary disclosed for the Inside Sales Representative position at upm?
The salary for this Inside Sales Representative role at upm is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Inside Sales Representative position at upm located?
This Inside Sales Representative role at upm is based in Mills River, NC. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Inside Sales Representative role at upm full-time or part-time?
This is listed as a Full time position. It is posted as a Inside Sales Representative role in the 3518 UPM Raflatac Inc. department at upm.
Which team or department does the Inside Sales Representative at upm belong to?
This Inside Sales Representative position is part of the 3518 UPM Raflatac Inc. department at upm. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Inside Sales Representative position at upm?
Click the "Apply Now" button on this page. You will be redirected to upm's official application portal hosted on workday where you can submit your application directly.
When was the Inside Sales Representative job at upm posted?
This Inside Sales Representative position at upm was posted on Sep 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Inside Sales Representative
upm
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