Inn Library Lounge Host - Flex

The Lounge Host is the first point of contact for our guests and plays a key role in delivering a welcoming and seamless dining experience. This position is responsible for greeting and seating guests courteously, managing reservations, and supporting the overall flow of service in alignment with the Inn’s elevated hospitality standards.

Flex: a position working 20-29 hours per week (between 1,000-1,559 hours per year). Weekend and holiday availability is a requirement of this position.

The starting pay range for this position begins at $16.32/hour and is based on the level of qualifications and relevant experience above the minimum requirements.

Schedule will vary but generally afternoon and evenings. Holiday and Weekend availability is required

Essential Job Duties

1.Warmly welcome guests upon arrival and escort them to their tables with professionalism and courtesy.

2.Manage the seating chart to ensure balanced station flow and optimal guest experience throughout the dining period.

3.Accurately take and record reservations using the designated reservation system if appropriate.

4.Maintain the cleanliness and readiness of the host stand, entry area, and dining room at all times.

5.Assist with preparation and setup of the restaurant prior to service, including menus and materials.

6.Communicate guest preferences and special occasions to service team members.

7.Monitor guest satisfaction and support service staff in delivering a seamless and gracious experience.

8.Uphold the Inn’s service standards and represent the Biltmore Estate with professionalism and poise.

Additional Responsibilities

1. Set up Host station with necessary documents, information and supplies; maintain organization at all times.
2. Inspect condition and cleanliness of all menus and wine lists; ensure adequate amounts are available. Update menus and wine list inserts as changes occur.
3. Inspect the Restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times including tables.
4. Follow proper alcohol service standards and record any guests inebriated, informing bartenders and management of anyone perceived to be overserved.
5. Provide general assistance and support for the leadereship, department, and company as required. 

Qualifications

1. Previous customer/guest service experience strongly preferred.  The ideal candidate will have had previous food and beverage experience in the same or similar role in a full-service restaurant, preferably in an upscale service setting.

2. Applicants must be at least 18 years of age.

3. Excellent communications skills, both verbal and written.

4. Demonstrated commitment to providing world class guest service and the ability to work effectively as part of a service oriented team.

5. Ability to think clearly and quickly in a fast-paced environment; must be able to exercise good judgment and maintain composure in pressure situations.

6. Familiarity with and/or the ability to quickly become proficient with reservations software.  Knowledge of Open Table reservations system helpful.

7. Perform job functions with attention to detail, speed and accuracy.

8. Basic math skills and the ability to handle cash and credit transactions as needed.

9. Ability to be proactive and take initiative where appropriate.

10. Ability to present a professional image, in both appearance and demeanor, and handle guest situations in a manner consistent with Biltmore standards.

Physical Requirements

1. Occasionally transport 25 – 50 pounds.
2. Endure various physical movements throughout work areas and over duration of work shift.
3. Ability to remain ambulatory or in stationary position throughout work shift.
4. Exposure to fumes, dust and chemicals
5. Ability to work in an environment that may include:
 Variable temperature conditions and noise levels
 Outdoor environments