India AR Delivery Hub Manager

Joining Aristocrat means becoming a member of a world-class team dedicated to innovation and quality. Our mission is to bring happiness to life through the power of play. We proudly provide outstanding results for our B2B customers and delight millions of players globally. We seek an ambitious and experienced India AR Delivery Hub Manager to oversee our centralized AR operations and guarantee smooth service delivery.

As the India AR Delivery Hub Manager, you will play a pivotal role in supporting global AR processing across cash application, billing support, and credit operations. This role offers a remarkable chance to invent and successfully apply strategies that will compose the future of our AR services! If you are passionate about driving operational excellence and actively seek ways to improve workflows, this role is perfect for you.

What You'll Do

• Guide and manage India-based AR delivery team members working on cash allocation, billing support, and credit operations.
• Own operational performance, daily prioritization, SLAs, quality, cross-training, and backup coverage across India hub activities.
• Partner with regional and process leads to align service delivery and blocking issue paths.
• Build SOP field, work intake processes, quality controls, and reporting for centralized AR processing.
• Support the migration of transactional AR work from US/APAC into India while maintaining service continuity.
• Seek ways to improve procedures, automate tasks, expand capacity, and establish consistency.
• Facilitate automation adoption within the India AR Delivery Hub, including standardized workflows, efficiency reporting, and quality checks.
• Collaborate with regional AR leaders to identify repeatable work suitable for AI-enabled automation and centralized processing controls.

What We Are Seeking

• Experience managing AR, shared services, BPO, finance operations, or order-to-cash teams.
• Strong knowledge of cash application, billing, credit support, SLAs, and operational controls.
• Experience managing multi-region collaborators and offshore/onshore service delivery.
• Strong people leadership, process management, and communication skills.
• Comfort using approved AI-enabled tools, workflow automation, dashboards, and standard efficiency applications to improve process accuracy, reporting, and scalability.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.