Sr. Data Engineer - Hybrid
thehartford
IND Director, IT Engineering
thehartford· Hartford Global Services Private Limited
About this role
IND Director, Software Engineering - GCC004
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
Role Overview
The Director – IT Operations & Resiliency is accountable for global IT operations and enterprise resiliency outcomes delivered through The Hartford India in Hyderabad. This leader ensures stable, secure, and always‑on technology services by integrating ITSM execution, Technology Command Center operations, enterprise resiliency, and ServiceNow platform development.
This role drives a mindset shift toward AI- and agentic-first operations—leveraging automation, intelligent workflows, and self-healing capabilities to proactively prevent incidents, accelerate recovery, and continuously improve operational efficiency. The Director operates and evolves a 24x7, multi-regional Technology Command Center, and partners closely with SRE, platform, security, and engineering leaders to embed resiliency and operability into enterprise technology
Key Responsibilities
Lead end-to-end IT operations and resiliency outcomes through a 24x7, follow-the-sun Technology Command Center.
Provide senior leadership during major incidents and crisis events, ensuring rapid recovery, and effective executive communication.
Own and mature enterprise ITSM capabilities (Incident, Problem, Change, and Crisis Management) aligned to ITIL best practices.
Lead resiliency teams responsible for disaster recovery, cyber recovery, recovery assessments, runbooks, and validation exercises.
Lead ServiceNow platform engineering, integrations, automation, and workflow optimization
Advance IT operations and ITSM modernization through AI, agentic (self-healing, decision-assist), and automation capabilities to enable proactive and predictive operations.
Define and track operational, ITSM, and resiliency metrics to drive continuous improvement.
Build leadership depth and succession across IT Operations, Resiliency, and ServiceNow teams.
Establish the Hyderabad hub as a strategic center of excellence for IT operations and resiliency.
How Success Will Be Measured
Demonstrated maturity and integration across ITSM, Command Center, Resiliency, and ServiceNow capabilities.
Measurable improvements in operational stability, resiliency, and recovery outcomes.
Sustained reduction in high-severity incidents with improved MTTR and change success rates.
Expanded adoption of AI, agentic, and automation capabilities across ITSM and recovery workflows.
Effective operation of a 24x7 global Command Center with strong regional coordination.
Growth in leadership capability and bench strength within the Hyderabad hub.
Trusted partnerships with SRE, platform, security, and operations leaders.
Required Qualifications
15+ years of experience in large-scale IT operations, ITSM, resiliency, or reliability leadership roles.
Proven experience leading global, always-on operations or command centers.
Deep expertise in ITSM / ITIL with ownership of incident, problem, change, and crisis management at scale.
Demonstrated leadership of enterprise resiliency, disaster recovery, and cyber recovery initiatives.
Experience leading ServiceNow development and platform teams in complex enterprise environments.
Demonstrated ability to adopt, operationalize, and scale AI, automation, and agentic capabilities to modernize IT operations and ITSM.
Strong people leadership experience building and scaling teams in a global delivery model.
Ability to influence senior stakeholders across regions with clarity and credibility.
Experience operating in complex, hybrid technology environments (cloud, SaaS, on-prem).
Preferred / Nice to Have
Experience working in or leading functions within in a global delivery model.
Strong partnership experience with SRE and platform engineering organizations.
Familiarity with observability and operational telemetry (metrics, logs, traces).
Experience operating in regulated or mission-critical environments.
Exposure to AIOps platforms, intelligent workflow orchestration, or autonomous operations frameworks.
Frequently Asked Questions
Is the salary disclosed for the IND Director, IT Engineering position at thehartford?
The salary for this IND Director, IT Engineering role at thehartford is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IND Director, IT Engineering position at thehartford located?
This IND Director, IT Engineering role at thehartford is based in India GCC-Puppalaguda Village. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IND Director, IT Engineering role at thehartford full-time or part-time?
This is listed as a Full time position. It is posted as a IND Director, IT Engineering role in the Hartford Global Services Private Limited department at thehartford.
Which team or department does the IND Director, IT Engineering at thehartford belong to?
This IND Director, IT Engineering position is part of the Hartford Global Services Private Limited department at thehartford. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IND Director, IT Engineering position at thehartford?
Click the "Apply Now" button on this page. You will be redirected to thehartford's official application portal hosted on workday where you can submit your application directly.
When was the IND Director, IT Engineering job at thehartford posted?
This IND Director, IT Engineering position at thehartford was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
IND Director, IT Engineering
thehartford
You'll be redirected to thehartford's official application page on Workday.