Incident Response Analyst II
astreya
Incident Response Analyst II
astreya· Astreya Asia Pacific Pte Ltd
About this role
Job Description
Knowledge, Skills & Abilities:
Core Responsibilities
- Monitor operational alarms and respond to incidents in accordance with defined SOPs, MOPs, and runbooks.
- Handle cloud tickets and support routine operational activities with strong attention to SLA compliance and ticket hygiene.
- Participate in incident triage, escalation, coordination, and resolution activities.
- Support shift handovers and maintain service continuity across operations.
- Maintain accurate operational records, reports, and documentation.
- Collaborate with internal teams, SREs, vendors, and stakeholders to support smooth daily operations.
- Identify process gaps and contribute to continuous improvement initiatives.
- Support knowledge base maintenance, operational reviews, and reporting activities.
Additional Responsibilities for More Senior Candidates
- Serve as a first-level escalation point of contact for operational issues.
- Guide major incident handling and support bridge calls when needed.
- Oversee workload distribution and operational execution across shifts.
- Coach junior team members and provide structured guidance and feedback.
- Help drive process standardization, documentation quality, and operational excellence.
- Act as backup team lead or operational coordinator when required.
Requirements / Qualifications
Must-have Qualifications
- Bachelor's degree or equivalent practical experience in Computer Science, Information Technology, Engineering, or a related field.
- Experience in operations, cloud support, network operations, technical support, or incident management environments.
- Familiarity with alarm monitoring, ticketing systems, escalation workflows, and operational support processes.
- Experience following or maintaining SOPs, MOPs, runbooks, or other structured operational documentation.
- Strong troubleshooting and problem-solving skills, with a structured and detail-oriented working style.
- Good communication and coordination skills, with the ability to work effectively across technical and non-technical stakeholders.
- Ability to work in a fast-changing environment and manage multiple operational priorities.
- Strong ownership, accountability, and execution mindset.
Nice-to-have Qualifications
- Experience acting as a shift lead, escalation point, or operational coordinator.
- Exposure to cloud infrastructure operations, service monitoring, or production support environments.
- Experience supporting major incident response and stakeholder communications.
- Experience maintaining documentation standards and improving operational workflows.
- Exposure to automation, scripting, or process optimization initiatives.
- Experience supporting reporting, metrics tracking, or service review preparation.
- Prior experience working with distributed teams, vendors, or regional support functions.
Preferred Qualifications
- Proven ability to work independently with minimal supervision.
- Experience mentoring team members or supporting onboarding and knowledge transfer.
- Strong stakeholder management skills and confidence in escalation scenarios.
- Interest in automation and continuous improvement of operational efficiency.
- High adaptability, learning agility, and willingness to challenge inefficient processes.
- Experience supporting projects or mini-projects under tight timelines.
Frequently Asked Questions
Is the salary disclosed for the Incident Response Analyst II position at astreya?
The salary for this Incident Response Analyst II role at astreya is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Incident Response Analyst II position at astreya located?
This Incident Response Analyst II role at astreya is based in Singapore, Singapore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Incident Response Analyst II role at astreya full-time or part-time?
This is listed as a Full time position. It is posted as a Incident Response Analyst II role in the Astreya Asia Pacific Pte Ltd department at astreya.
Which team or department does the Incident Response Analyst II at astreya belong to?
This Incident Response Analyst II position is part of the Astreya Asia Pacific Pte Ltd department at astreya. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Incident Response Analyst II position at astreya?
Click the "Apply Now" button on this page. You will be redirected to astreya's official application portal hosted on workday where you can submit your application directly.
When was the Incident Response Analyst II job at astreya posted?
This Incident Response Analyst II position at astreya was posted on Aug 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Incident Response Analyst II
astreya
You'll be redirected to astreya's official application page on Workday.