Incentive Manager - Retail, Business Banking & Contact Center

mtb· 001 Manufacturers and Traders Trust Co
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📍 Buffalo, NYFull time💰 USD 108K–179K

About this role

This position will be based out of Buffalo NY

Job Description

Overview:

This position is responsible for managing incentive compensation across the Retail Banking, Business Banking & Contact Center lines of business.  Provides leadership in the design, development, and communication of long-term incentive strategies in pursuit of business goals. Works closely with senior business and functional leaders from across the enterprise; convenes and leads teams to accomplish goals.

Primary Responsibilities:

  • Develop proposals for new or revised incentive compensation plans which requires conducting complex analyses and preparation of presentation materials. Make recommendations on findings to management.
  • Directs all aspects of the Retail Bank, Contact Center & Business Banking incentive payment programs.
  • Identify areas of operational risk in the incentive process and eliminate and/or mitigate operational risk.
  • Responsible for directly managing staff. May exercise usual authority of manager concerning staffing, performance management, promotions, salary recommendations, professional development of staff, and terminations.
  • Stay abreast of business, market trends and regulatory developments related to incentive compensation.
  • Research questions related to incentive payments, provide basic guidance to participants on plan structure and escalate concerns as necessary.
  • Maintain thorough documentation of all payments, including the approval chain.
  • Produce monthly and quarterly reports to manage incentive compensation activities.  Perform budget and other reporting as needed.
  • Coordinate responses for Internal Audit and Regulatory queries. Responsible for achieving positive audit / exam outcomes.
  • Manage participation in the annual Variable Pay Template (VPT) approval process.
  • Maintain and update all procedure documents and records necessary to execute the primary tasks of the role.
  • Take all necessary actions to preserve the confidentiality of compensation data.
  • Perform ad-hoc analyses as needed.
  • Act as a project leader on complex projects.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Complete other related duties as assigned.

Scope of Responsibilities:

The position requires substantial interaction with both internal and external contacts in order to obtain pertinent information.
The position acts as liaison between department and other business units on various projects
May participate in both short and long-term planning for department.

Supervisory/Managerial Responsibilities:

Will manage a team of professionals

Education and Experience Required:

Bachelor’s degree in a communications or business field, plus 3 years’ relevant experience,

OR in lieu of a degree,

A combined 7 years’ higher education and/or work experience, with a minimum of 3 years’ relevant experience.
Highly skilled proficiency in the use of Windows and PC programs such as word processing, spreadsheet, presentation and database software.
Excellent oral and written communication skills.
Strong analytical and creative problem solving skills.
Ability to interact effectively with all levels of personnel.
Ability to work independently and function as a member of a team.


Education and Experience Preferred:

3 years’ banking industry experience.
Detail oriented.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $107,500.00 - $179,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

Frequently Asked Questions

What is the salary for the Incentive Manager - Retail, Business Banking & Contact Center role at mtb?
The listed salary for this Incentive Manager - Retail, Business Banking & Contact Center position at mtb is USD 108K–179K. This is an Full time role.
Where is the Incentive Manager - Retail, Business Banking & Contact Center position at mtb located?
This Incentive Manager - Retail, Business Banking & Contact Center role at mtb is based in Buffalo, NY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Incentive Manager - Retail, Business Banking & Contact Center role at mtb full-time or part-time?
This is listed as a Full time position. It is posted as a Incentive Manager - Retail, Business Banking & Contact Center role in the 001 Manufacturers and Traders Trust Co department at mtb.
Which team or department does the Incentive Manager - Retail, Business Banking & Contact Center at mtb belong to?
This Incentive Manager - Retail, Business Banking & Contact Center position is part of the 001 Manufacturers and Traders Trust Co department at mtb. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Incentive Manager - Retail, Business Banking & Contact Center position at mtb?
Click the "Apply Now" button on this page. You will be redirected to mtb's official application portal hosted on workday where you can submit your application directly.
When was the Incentive Manager - Retail, Business Banking & Contact Center job at mtb posted?
This Incentive Manager - Retail, Business Banking & Contact Center position at mtb was posted on Jul 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Incentive Manager - Retail, Business Banking & Contact Center
mtb · 💰 USD 108K–179K
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