Customer Success Representative
plenti· Direct Sales
About this role
Who is Plenti?
Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.
We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender.
Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $3 billion.
About the role:
As a Customer Success Representative you’ll engage exclusively with high-intent customers who have already reached out or expressed interest in our services. Whether you’re following up on an inquiry or receiving an incoming call - no cold calling. Your focus will be on building relationships, creating the best possible experience, and helping customers move forward with their application.
Key responsibilities:
As a Customer Success Representative you’ll engage exclusively with high-intent customers who have already reached out or expressed interest in our services. Whether you’re following up on an inquiry or receiving an incoming call - no cold calling. Your focus will be on building relationships, creating the best possible experience, and helping customers move forward with their application.
Key responsibilities:
- Own and manage a pipeline of inbound customer enquiries, progressing applications through to funded loans
- Use a customer-focused approach to understand needs, explain options clearly, and confidently address questions or concerns
- Engage customers across phone, email, SMS, and live chat to drive sales conversion and deliver a seamless experience
- Proactively re-engage warm leads and stalled applications to maximise conversion opportunities
- Deliver personalised customer experiences while maintaining a strong focus on responsible lending and compliance
- Maintain accurate CRM records, capture insights, and escalate complex cases where required
- Collaborate with the broader team to share best practices and continuously improve sales performance
About you:
You’re driven, customer-focused, and motivated by results. You enjoy turning conversations into outcomes, building trust quickly, and following through for your customers. You thrive in a fast-paced environment, are eager to grow your sales skills, and take pride in delivering a great customer experience.
You’re driven, customer-focused, and motivated by results. You enjoy turning conversations into outcomes, building trust quickly, and following through for your customers. You thrive in a fast-paced environment, are eager to grow your sales skills, and take pride in delivering a great customer experience.
You'll have:
- 2+ years’ experience in a customer-focused or sales role (e.g. call centre, retail, hospitality, or similar)
- Strong communication skills with the ability to build trust, influence decisions, and close opportunities
- Detail-oriented with a compliance-first mindset
- A team player who thrives in a fast-paced, results-oriented environment
What's life like at Plenti?
Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.
In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.
Plenti is committed to a diverse and inclusive workforce.
We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.
Frequently Asked Questions
Is the salary disclosed for the Customer Success Representative position at plenti?
The salary for this Customer Success Representative role at plenti is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Success Representative position at plenti located?
This Customer Success Representative role at plenti is based in Adelaide. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Success Representative role at plenti full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Success Representative role in the Direct Sales department at plenti.
Which team or department does the Customer Success Representative at plenti belong to?
This Customer Success Representative position is part of the Direct Sales department at plenti. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Success Representative position at plenti?
Click the "Apply Now" button on this page. You will be redirected to plenti's official application portal hosted on lever where you can submit your application directly.
When was the Customer Success Representative job at plenti posted?
This Customer Success Representative position at plenti was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Success Representative
plenti
You'll be redirected to plenti's official application page on Lever.