Implementation Lead

urbanpiper· Onboarding
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📍 Bengaluru, KA, IndiaFULL TIME💰 INR 1500K–1800K

About this role

Implementation Lead


About UrbanPiper

UrbanPiper is a leading restaurant technology platform that helps restaurants and food businesses streamline their digital operations. The platform connects restaurants with online ordering channels, POS systems, delivery platforms, and other technology solutions through a unified ecosystem.
UrbanPiper enables restaurant brands to manage menus, orders, integrations, and operations more efficiently while providing greater visibility and control across their locations. The company works with restaurant businesses across multiple markets globally, helping them simplify complex technology operations and deliver a seamless experience for their customers.

About the Role

Location: Bengaluru, India
Department: Implementation
This is a hybrid IC + people manager role. You'll personally own enterprise implementations end-to-end while leading a team of regional Onboarding Managers across India, MENA, UK, and US/CAN. You'll set the bar for what great implementation looks like — through your own delivery — and build the team, process, and playbooks to scale it globally.

Responsibilities:

People Leadership

  • Lead and manage Onboarding Managers across India, MENA, UK, and US/CAN — day-to-day guidance, coaching, and career development
  • Act as the primary escalation point for the team on complex projects, technical challenges, or at-risk accounts
  • Monitor team workload and capacity; allocate accounts based on complexity, region, and bandwidth
  • Build scalable onboarding frameworks — templates, playbooks, and documentation — that work across geographies while allowing for regional nuance (local integrations, compliance, POS ecosystems)
  • Support the team through periods of growth, driving consistency as headcount and account volume scale
  • Own team-level reporting on time-to-go-live, time-to-first-value, implementation health, and capacity planning for leadership

Enterprise Implementation (Direct IC Ownership)

  • Personally own end-to-end implementation for top-tier/enterprise accounts — kickoff through go-live and handoff to Customer Success
  • Lead kickoff calls, onboarding sessions, and structured training for enterprise stakeholders
  • Manage relationships at the customer's leadership level; translate business requirements into technical configuration with Product/Engineering
  • Support complex or multi-country integrations (POS, API, ERP) directly, including for accounts your team is running
  • Build and track detailed project plans for multi-location/multi-market rollouts; identify risk early and drive mitigation

Cross-Functional & Process

  • Own the handoff quality between Sales and Implementation
  • Partner with Customer Success, Support, Product, and Engineering to remove blockers and improve launch outcomes
  • Drive continuous improvement of onboarding workflows to reduce time-to-go-live across all regions
  • Represent Implementation in leadership/business reviews — pipeline, risks, and regional trends

What We're Looking For


  • 5+ years in implementation, technical onboarding, or project management in SaaS — foodtech/restaurant tech strongly preferred
  • Prior experience managing or leading a team, ideally distributed across regions/time zones
  • Demonstrated ability to personally run complex, enterprise-level implementations — not just oversee others doing it
  • Strong stakeholder management skills, comfortable with customer leadership and internal cross-functional teams, especially bridging Sales and Onboarding
  • Working knowledge of APIs, POS, or ERP integrations; comfortable in technical conversations with engineering
  • Experience managing multi-country or multi-market rollouts, given the India/MENA/UK/US-CAN team footprint
  • Comfortable operating with ambiguity in a fast-paced, high-growth environment
  • Proficiency with project management tools (Jira, Asana, Notion, or similar)
  • Bachelor's degree in Business, Engineering, or related field (or equivalent experience)

Nice to Have

  • Experience working across India, MENA, UK, or North American markets
  • Background in restaurant/retail/delivery tech

What Success Looks Like in the First 6 Months


By Month 2:
  • Fully ramped on UrbanPiper's product, implementation playbooks, and tooling
  • Built relationships with each regional Onboarding Manager (India, MENA, UK, US/CAN) and completed a review of their active pipeline
  • Taken direct ownership of at least one enterprise account's implementation
By Month 4:
  • Published or refined a standardized implementation playbook usable across all four regions
  • Established a regular cadence of 1:1s and pipeline/capacity reviews with the team
  • Visible movement on team-wide Time to Go-Live, with a clear view of where regional bottlenecks exist
By Month 6:
  • Personally delivered at least one enterprise implementation end-to-end, on time and at full contracted scope
  • Demonstrated measurable improvement in team TTGL and/or Revenue Realisation Rate against the pre-hire baseline
  • Tightened the Sales-to-Implementation handoff process, with fewer scope surprises at kickoff
  • Clear successor/backup identified for at least one regional Onboarding Manager, reducing key-person risk


Frequently Asked Questions

What is the salary for the Implementation Lead role at urbanpiper?
The listed salary for this Implementation Lead position at urbanpiper is INR 1500K–1800K. This is an FULL TIME role.
Where is the Implementation Lead position at urbanpiper located?
This Implementation Lead role at urbanpiper is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Implementation Lead role at urbanpiper full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Implementation Lead role in the Onboarding department at urbanpiper.
Which team or department does the Implementation Lead at urbanpiper belong to?
This Implementation Lead position is part of the Onboarding department at urbanpiper. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Implementation Lead position at urbanpiper?
Click the "Apply Now" button on this page. You will be redirected to urbanpiper's official application portal hosted on keka where you can submit your application directly.
When was the Implementation Lead job at urbanpiper posted?
This Implementation Lead position at urbanpiper was posted on Oct 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Implementation Lead
urbanpiper · 💰 INR 1500K–1800K
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