Implementation Engineer
About this role
About the Role
- As an Implementation Engineer at Kody, you will play a critical role in bridging cutting-edge payment solutions with real-world merchant operations. You will empower our hospitality and retail clients to deploy, integrate, and scale Kody’s next-generation payment systems.
- In this role, you are both a technical practitioner and a trusted advisor. You will take full ownership of merchant onboarding, translating complex operational requirements into reliable, scalable integration architecture. This position is ideal for engineers, technical consultants, or tech-support professionals who thrive in a fast-paced environment and want to combine hands-on technical problem-solving with high-impact client engagement.
What You’ll Do
- Drive End-to-End Onboarding: Lead merchant implementation projects from discovery and technical scoping through API integration, terminal deployment, and final go-live.
- Architect Integration Solutions: Help merchants design and build scalable API-based payment integrations, ensuring seamless connectivity between Kody’s payment stack and client PMS/POS systems.
- Serve as a Technical Consultant: Act as the primary technical contact during rollout, guiding client development teams through system testing, hardware configuration, and operational troubleshooting.
- Cross-Functional Collaboration: Partner closely with Sales, Product, and Core Engineering teams to advocate for merchant needs, optimize rollout timelines, and resolve technical blockers.
- Improve Delivery Standards: Standardize implementation workflows, refine integration documentation, and turn recurring merchant feedback into product enhancement recommendations.
What We’re Looking For
- Experience: 3+ years of relevant experience in technical implementation, API integration, technical consulting, or tech support roles.
- Problem-Solving Ability: Proven track record of troubleshooting complex software, network, or hardware integration issues systematically.
- Client-Facing Aptitude: Strong communication skills with the ability to explain technical integration workflows to both technical developers and non-technical stakeholders (e.g., hotel managers, finance leads).
- Adaptability & Autonomy: High self-drive, strong project management skills, and an eager-to-learn mindset in a fast-growing FinTech ecosystem.
- Language Skills: Professional proficiency in English. Cantonese would be a bonus.
- Lead a dynamic and innovative team in a rapidly growing company globally
- Competitive salary and benefits package.
- Opportunities for career growth in leadership and strategy.
- Collaborative, inclusive environment where your contributions are recognised and valued.
Frequently Asked Questions
Is the salary disclosed for the Implementation Engineer position at Kody?
The salary for this Implementation Engineer role at Kody is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Implementation Engineer position at Kody located?
This Implementation Engineer role at Kody is based in Hong Kong, Hong Kong, Hong Kong. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Implementation Engineer position at Kody?
Click the "Apply Now" button on this page. You will be redirected to Kody's official application portal hosted on workable where you can submit your application directly.
When was the Implementation Engineer job at Kody posted?
This Implementation Engineer position at Kody was posted on Aug 20, 2026. Apply as soon as possible — early applications are often reviewed first.
Implementation Engineer
Kody
You'll be redirected to Kody's official application page on workable.