Implementation Engineer
amadeus
Implementation Engineer
surveysparrow· Professional Services
About this role
Role: Implementation Engineer
Experience: 3–6 years
Location: Chennai, WFO
About the Role
We are looking for an Implementation Engineer to lead the successful onboarding, configuration, integration, and go-live of our SaaS platform for customers. The role requires a combination of technical understanding, project management, customer-facing communication, and problem-solving skills.
You will work closely with customers, Sales, Solutions Engineering, Product, Engineering, and Customer Success teams to translate business requirements into scalable technical implementations.
Key Responsibilities
- Own end-to-end customer implementation projects, from kickoff through go-live and handover.
- Understand customer business processes, requirements, workflows, and technical environments.
- Translate requirements into implementation plans, workflows, configurations, and technical specifications.
- Create and maintain project plans, WBS, timelines, milestones, dependencies, and risks.
- Configure the SaaS platform based on customer requirements and best practices.
- Gather and document integration requirements across CRM, HRMS, ERP, communication platforms, and other business systems.
- Work with REST APIs, webhooks, SFTP, data imports/exports, and third-party integrations.
- Conduct customer UAT, training, deployment, and go-live activities.
- Identify implementation risks, blockers, and scope changes and proactively communicate them to stakeholders.
- Review and manage SOW scope, ensuring implementation remains aligned with contracted deliverables.
- Develop implementation documentation, configuration guides, integration specifications, and handover documents.
- Ensure smooth transition from Implementation to Customer Success / Support after go-live.
Technical Skills
- Strong understanding of SaaS implementation methodologies.
- Working knowledge of REST APIs, JSON, webhooks, authentication, and API testing.
- Experience with integrations involving platforms such as Salesforce, HubSpot, Microsoft, HRMS/ERP systems, or similar enterprise applications.
- Ability to understand data structures, field mapping, workflows, and integration dependencies.
- Familiarity with tools such as Postman, Jira, Confluence, Excel/Google Sheets, or equivalent.
- Basic understanding of databases/SQL is an advantage.
Preferred Experience
- 3–6 years of experience in SaaS implementation, professional services, solutions engineering, technical consulting, or customer onboarding.
- Experience implementing B2B SaaS products for mid-market or enterprise customers.
- Experience working on projects involving APIs and third-party integrations.
- Experience in customer-facing technical roles is highly preferred.
Frequently Asked Questions
Is the salary disclosed for the Implementation Engineer position at surveysparrow?
The salary for this Implementation Engineer role at surveysparrow is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Implementation Engineer position at surveysparrow located?
This Implementation Engineer role at surveysparrow is based in Chennai, TN, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Implementation Engineer role at surveysparrow full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Implementation Engineer role in the Professional Services department at surveysparrow.
Which team or department does the Implementation Engineer at surveysparrow belong to?
This Implementation Engineer position is part of the Professional Services department at surveysparrow. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Implementation Engineer position at surveysparrow?
Click the "Apply Now" button on this page. You will be redirected to surveysparrow's official application portal hosted on keka where you can submit your application directly.
When was the Implementation Engineer job at surveysparrow posted?
This Implementation Engineer position at surveysparrow was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Implementation Engineer
surveysparrow
You'll be redirected to surveysparrow's official application page on keka.