Implementation Analyst III

Role Summary

The Implementation Analyst III role is responsible for managing customer-facing technical engagements, understanding business requirements, and coordinating solution implementation across low-code and custom application environments.

This role acts as a bridge between customers, delivery teams, and internal stakeholders to ensure successful implementation of business solutions aligned with customer expectations and platform capabilities.

The ideal candidate should possess a strong mix of:

• Client communication and stakeholder management 
• Requirement gathering and solution coordination 
• Technical understanding of application development and integrations 
• Ability to work closely with development teams on execution priorities 

Key Responsibilities

Customer Requirement Management

• Interact with customers to understand business requirements and implementation expectations 
• Conduct requirement gathering sessions, workshops, and solution discussions 
• Translate business requirements into functional and technical implementation inputs for delivery teams 

Solution Coordination & Delivery

• Coordinate with application development teams for timely implementation of customer requirements 
• Track project activities, dependencies, and delivery timelines 
• Ensure customer priorities are aligned with execution plans 

Technical Consultation

• Provide functional and technical guidance during implementation discussions 
• Understand integration requirements, APIs, workflows, and system dependencies 
• Work with teams developing solutions using low-code platforms, React, Node.js, Python, and related technologies 

Client Communication & Stakeholder Management

• Act as the primary coordination point for customer interactions during implementation phases 
• Provide project updates, implementation status, and issue resolution support 
• Manage customer expectations and ensure smooth communication across stakeholders 

Testing & Solution Validation

• Coordinate solution validation and UAT activities with customers 
• Ensure implemented solutions meet agreed business requirements 

Process Improvement & Adoption

• Identify opportunities to improve implementation processes and customer onboarding experience 
• Support adoption of AI-assisted workflows and automation approaches where applicable 

Required Qualifications

Education

• B.E. / B.Tech in Computer Science, IT, Electronics, or related field 

Experience

• 4 to 8 years of experience in implementation, application delivery, technical consulting, or customer-facing technology roles

Required Skills & Knowledge

• Strong customer communication and requirement gathering skills 
• Good understanding of application development lifecycle and implementation processes 
• Familiarity with low-code/no-code platforms such as n8n and Node-RED 
• Working knowledge of React, Node.js, APIs, MySQL, and system integrations 
• Ability to understand technical discussions and coordinate with engineering teams 
• Strong business understanding and solution-oriented thinking 
• Good analytical and logical problem-solving skills 
• Experience in customer-facing technical discussions and stakeholder management

Preferred Skills

• Exposure to AI tools, automation workflows, or Agentic AI frameworks such as LangChain 
• Experience working in product-based or SaaS implementation environments 
• Understanding of workflow automation and enterprise integrations