IKEA Tampines - Recovery Assistant (Part Time)

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

Job Description

To support in recovery to fulfill and optimise the recovery operations. Strive towards making a positive experience for our customers, so they will return and shop with us again over time. Use the IKEA tools and expertise of my colleagues to support you in achieving this.

• Support the handling and administration of returned and transferred products with the objective being to minimise loss and maximise profit.
• Carry out some IT data entry works documenting the returned products into appropriate bins.
• Strive to minimise the financial loss of damaged in the store and try to maximise the financial recovery by repacking and moving goods back to stock or assemble, price and sell goods in the As-Is shop.
• Assist Exchange & Return in sourcing of replacement part or missing parts.
• To re-pack products meant for Back-To-Stock (BTS).
• To assemble products for store themes in the store.
• To handle quality claims of quality issues furniture.
• To scrap quality claim furniture following strictly the procedures.
• To print and stick As-Is price tags on the furniture for sale in As-Is shop.
• To contribute to vitality and take part in in-store activities that are set with my manager.
• To maintain a clean, tidy, organised work area and keep tools/equipment in good conditions throughout the day and also prepare it in readiness for the next day's business.
• To support As-Is furniture sales and serve customers in As-Is shop.

Qualifications

Fresh graduate; 1 year of relevant working experience, retail preferred
Confident to approach and talk to people
Enthusiastic about work and working with other in a team
Ability to prioritise and organise own work to make efficient use of time available
Good personal discipline
Able to handle customers enquiries and make decision
Able to handle several tasks at the same time. 

Additional Information

Please apply by 1-Aug-2026.