Sales Associate (Part-Time), IKEA Pasay City
ikanoretail
IKEA Tampines - Customer Relations Officer, Easy Buying (Part-Time)
ikanoretail· Customer Relations
About this role
Company Description
About IKEA Singapore
IKEA is the world’s largest home furnishing retailer with 460 stores across more than 60 countries. IKEA Singapore is part of Ikano Retail, one of 12 IKEA franchisees and the only one owned by the family of Ingvar Kamprad, who founded IKEA in 1943.
IKEA Singapore creates a better everyday life by offering a wide range of well-designed, functional home furnishing products at prices so low, that as many people as possible can afford them. Ikano Pte. Ltd. owns and operates three omnichannel stores in Singapore, including IKEA Alexandra, IKEA Tampines and IKEA Jurong. To learn more, visit IKEA.sg.
Job Description
About the job
You help to build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by valuing and fulfilling customer needs and expectations, thereby stimulating more and more frequent visits. You will also support in ensuring that customers’ issues are handled efficiently and with empathy.
Your assignment
- To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
- Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
- Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
- Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
- Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department
Your profile
- Minimum 1 to 2 years of working experience in a fast-paced customer service environment
- Has the ability to take initiative and possess a strong sense of responsibility
- Solution-oriented and make well-considered decisions
- Demonstrates strong resilience and is a good team player
- Passionate about customer service and embodies a warm and engaging personality
- Analytical with strong interpersonal and communication skills
- Able to commit to working on retail shifts, including weekends and public holidays
Qualifications
Additional Information
Frequently Asked Questions
Is the salary disclosed for the IKEA Tampines - Customer Relations Officer, Easy Buying (Part-Time) position at ikanoretail?
The salary for this IKEA Tampines - Customer Relations Officer, Easy Buying (Part-Time) role at ikanoretail is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IKEA Tampines - Customer Relations Officer, Easy Buying (Part-Time) position at ikanoretail located?
This IKEA Tampines - Customer Relations Officer, Easy Buying (Part-Time) role at ikanoretail is based in sg, Singapore, Singapore, , Singapore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IKEA Tampines - Customer Relations Officer, Easy Buying (Part-Time) role at ikanoretail full-time or part-time?
This is listed as a Part time position. It is posted as a IKEA Tampines - Customer Relations Officer, Easy Buying (Part-Time) role in the Customer Relations department at ikanoretail.
Which team or department does the IKEA Tampines - Customer Relations Officer, Easy Buying (Part-Time) at ikanoretail belong to?
This IKEA Tampines - Customer Relations Officer, Easy Buying (Part-Time) position is part of the Customer Relations department at ikanoretail. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IKEA Tampines - Customer Relations Officer, Easy Buying (Part-Time) position at ikanoretail?
Click the "Apply Now" button on this page. You will be redirected to ikanoretail's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the IKEA Tampines - Customer Relations Officer, Easy Buying (Part-Time) job at ikanoretail posted?
This IKEA Tampines - Customer Relations Officer, Easy Buying (Part-Time) position at ikanoretail was posted on Jun 13, 2026. Apply as soon as possible — early applications are often reviewed first.
IKEA Tampines - Customer Relations Officer, Easy Buying (Part-Time)
ikanoretail
You'll be redirected to ikanoretail's official application page on SmartRecruiters.