ICT Support Officer

connect1
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📍 CanberraContract
Government/Military

About this role


  • Contract assignment, with a strong potential for extension 

  • Competitive Rate & High-Impact Role

  • Current Baseline clearance is preferred

Our client is a Federal Government organisation who are seeking an experienced ICT Support Officer to join their team in Canberra.

Role summary:

The ICT Support Officer will provide frontline ICT support services to staff in Australia and overseas. The role will be responsible for responding to helpdesk requests, troubleshooting and resolving routine technical issues, maintaining accurate ICT service and asset records, and supporting the deployment and management of ICT equipment. The successful candidate will work within the Business Systems Unit and contribute to reliable, customer-focused ICT services, projects and operational activities.


Key Responsibilities:

  • Provide frontline ICT support for hardware, software, network, account and device-related issues, including triaging, resolving and escalating service requests and incidents.

  • Administer user accounts, systems, devices, software and ICT asset records, while supporting equipment deployments, upgrades, testing and implementation activities.

  • Prepare ICT procedures, user guides and knowledge articles, liaise with staff and service providers, and contribute to cyber security controls, patching, access management and continuous improvement.

Selection Criteria:

  • Demonstrated experience providing responsive ICT support within an Australian Government/Commonwealth environment, including troubleshooting technical issues, supporting users and maintaining ICT systems in Microsoft on-premises and cloud environments.

  • Demonstrated ability to analyse ICT issues, apply sound judgement, identify risks, develop practical solutions and make recommendations that improve systems, processes and user outcomes.

  • Strong communication and stakeholder management skills, with the ability to support technical and non-technical users, manage competing priorities, meet deadlines and work collaboratively while following ICT security and governance requirements.

  • Experience with Active Directory (on-premises and Azure AD/Entra ID) and understanding of ITIL principles will be highly regarded.

On offer is a contract assignment with potential for extension, with a requirement to be onsite in Canberra, and a highly competitive hourly rate. The successful candidate will be required to work 37.5 hours per week, Monday to Friday.

To send your CV for review, please use the APPLY button below.



Frequently Asked Questions

Is the salary disclosed for the ICT Support Officer position at connect1?
The salary for this ICT Support Officer role at connect1 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the ICT Support Officer position at connect1 located?
This ICT Support Officer role at connect1 is based in Canberra. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the ICT Support Officer role at connect1 full-time or part-time?
This is listed as a Contract position. It is posted as a ICT Support Officer role at connect1.
How do I apply for the ICT Support Officer position at connect1?
Click the "Apply Now" button on this page. You will be redirected to connect1's official application portal hosted on zohorecruit where you can submit your application directly.
When was the ICT Support Officer job at connect1 posted?
This ICT Support Officer position at connect1 was posted on Aug 17, 2026. Apply as soon as possible — early applications are often reviewed first.
ICT Support Officer
connect1
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