Electrician
ircagroup
ICT Specialist
ircagroup· IT
About this role
The Irca Group is an International Leader in high quality finished and semi-finished ingredients for the bakery, pastry, and ice cream markets. With a solid history of over 100 years in the industry, the Group has its headquarters in Italy (Gallarate) and a strong global footprint with 23 production sites and over 2000 employees in Europe, the United States and Vietnam.
Our core product categories include chocolate, compounds, chocolate decorations, sprinkles, creams, pastry mixes, gelato ingredients, nuts and candied fruit. The most recent acquisition of Kerry Sweet complements our existing categories with the addition of sweet particulates, chocolate confections, inclusions, variegates and frozen fruit purees.“Extraordinary made simple”
As ICT Specialist, you will be the first line of support for the organizations IT operations. You will provide on-site support for local plant users and remote support users operating in the Americas region and occasionally to users in our EMEA and APAC regions. You will be responsible for handling initial incident and service requests for the IT department, and escalating requests when needed. You will facilitate the handling of outsourced tickets with our IT partners. You will support the organization’s users by performing troubleshooting techniques; maintaining services, applications and computer systems; and by procuring, configuring, and maintaining hardware and software assets. You will maintain clear and organized documentation on IT processes and procedures, incident resolutions, and applications and services. You must be proficient, organized, and passionate about learning new technologies and services. You must be an excellent communicator and be able to handle stressful situations.
Responsibilities
- Provide first line of support to users via ticketing system, email, phone, Microsoft Teams and through other channels as necessary
- Provide on-site support to local plant users and remote support for other users
- Perform remote troubleshooting using best practices
- Troubleshoot, diagnose, and resolve technical hardware and software issues
- Provide quick resolution and excellent customer service
- Route requests and incidents to the next level of support as needed
- Follow-up with users to ensure issues are resolved
- Ensure security and privacy of networks and computer systems
- Maintain current and accurate inventory of all IT assets
- Ensure timely hardware delivery to all new hires
- Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting within our knowledgebase
- Suggest improvements on processes and procedures
- Additional responsibilities as assigned by management
Qualifications
- Associate Degree or higher
- Comptia A+, Network+, Security+ certified or equivalent certifications
- 2-4 years prior IT Help Desk experience or similar IT role
- Proficient with Windows 10/11 devices
- Proven hands on experience with diagnosing and resolving basic technical issues
- Excellent communication skills; English
- Excellent problem solving skills
- Outstanding organizational and time management skills
- Oustanding customer service skills
- Ability to travel
Preferred Skills
- Proficient with Windows Server
- Proficient with Mac OS, iOS, and Android devices
- Experience with Infor M3 and SAP ECC 6.0
- Experience with Microsoft 365, Entra, Intune, Azure, and Microsoft IIS
- Experience with HP Aruba network switches and wireless access points
- Experience with Service Desk Plus
- Additional IT certifications a plus
- Fluency in Spanish a plus
Frequently Asked Questions
What is the salary for the ICT Specialist role at ircagroup?
The listed salary for this ICT Specialist position at ircagroup is USD 35–41. This is an Permanent Full Time role.
Where is the ICT Specialist position at ircagroup located?
This ICT Specialist role at ircagroup is based in Union City, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the ICT Specialist role at ircagroup full-time or part-time?
This is listed as a Permanent Full Time position. It is posted as a ICT Specialist role in the IT department at ircagroup.
Which team or department does the ICT Specialist at ircagroup belong to?
This ICT Specialist position is part of the IT department at ircagroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the ICT Specialist position at ircagroup?
Click the "Apply Now" button on this page. You will be redirected to ircagroup's official application portal hosted on lever where you can submit your application directly.
When was the ICT Specialist job at ircagroup posted?
This ICT Specialist position at ircagroup was posted on Sep 15, 2026. Apply as soon as possible — early applications are often reviewed first.
ICT Specialist
ircagroup · 💰 USD 35–41
You'll be redirected to ircagroup's official application page on Lever.