I-Trade Customs Business Process Expert

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Job Description

Join the exciting field of Customs Compliance within the Global International Trade (I-Trade) Organization! To ensure P&G’s legal compliance, the Global Classification Services (GCS) Business Process Expert plays a vital role. As part of a global compliance team, you will collaborate closely with regional and local compliance teams worldwide, driving the process that provides P&G's internal business partners with Harmonized System (HS) classifications. The HS classification is essential for commodities on an international scale, influencing duty applications, sourcing decisions, and the financial viability of new product initiatives.

While this position is primarily self-managed, you will be part of a close-knit team. The role requires strong analytical skills to evaluate technical data, make recommendations, and influence both internal and external stakeholders. Although the work can be challenging, you will receive 4-6 months of training from your team members and other experts. Following this, you'll have access to ongoing learning support and assistance throughout your tenure. The successful candidate will become one of P&G's internal experts in tariff classification.

The primary responsibilities of the role include:

1. Providing global customs classification for commodities in accordance with WCO legal criteria and technical commodity specifications.

2. Leading classification-related projects to ensure the accurate and consistent application of HS classifications for P&G globally.

3. Taking ownership of and responding to classification requests from P&G business partners, which involves communication with internal stakeholders and external resources to assign HS classifications appropriately.

4. Delivering governance and fostering strong collaborative relationships as the Single Point of Contact (SPOC) with P&G's Customs Compliance Teams.

5. Leading and/or supporting the resolution of classification issues and challenges raised by customs and government officials.

6.  Assisting in the maintenance of a classification training program and providing ongoing training to Regional Customs Compliance Teams.

7. Creating and maintaining classification records in P&G's internal database/system of record, Mercury Gclass.

Minimal travel may be required (1-2 times per year), with some potential for international trips. A work-from-home option of 40% is available. Job shadowing can be arranged upon request. Please attach your last two impact plans and provide your most recent two performance ratings.

Job Qualifications

Job Qualification 1 : Mastery

The role requires the candidate to have a competent understanding of WCO HS classification, with the expectation that expertise will grow as tenure in the position increases. This expertise will be developed through intensive initial training (4-6 months), daily core responsibilities, external training courses, and team support. Mastery of Global I-Trade’s organizational processes will be achieved through both training and practical experience.

Job Qualification 2 : Collaboration

The candidate must be able to effectively manage a variety of daily functional interactions with regional and local customs compliance teams, P&G BU’s technical contacts, regulatory bodies, and external parties. The candidate should be attuned to culturally diverse needs, as they will be collaborating closely with colleagues from around the world on a daily basis. Furthermore, this individual will play a key role in a team that depends on one another for guidance and support.

Job Qualification 3 : Solutions

This role requires the candidate to work independently, be self-motivated, and make informed business decisions based on logical problem-solving, knowledge, and experience, while maintaining a focus on the bigger picture and priorities. The GCS Business Process Expert must be capable of interpreting technical information and following up to ensure understanding and clarity. Although the work involves a standard daily process, the successful candidate should be adept at managing multiple tasks and/or long-term projects—often unrelated—and consistently delivering high-quality results within established deadlines.

Job Qualification 4 : Grows Capability

The candidate will be required to improve their classification skills through continuous education, daily learning, and additional training, while also helping to develop these capabilities within the global and regional classification teams.

Job Qualification 5 : Communication

Strong oral and written communication skills are essential for success in this role. Given the technical and often complex nature of classification analysis, it is crucial that communication is clear and precise to ensure that the intended audience fully comprehends the information. Written documentation is at times submitted to government officials and external parties to support customs compliance, which necessitates degrees of confidentiality. Additionally, effective communication in daily interactions with internal business partners is vital for achieving success in this position.

Job Qualification 6 : Leadership

The GCS Business Process Expert will serve as a vital resource for numerous internal P&G customers regarding HS classification issues. The expert will offer clear and concise guidance, information, and advice to ensure the best solutions for P&G on a global scale. The decisions made may have significant legal and financial implications for the company.

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