Human Resources Services Center Representative - HR Operations

dartmouth-hitchcock· Secretarial/Clerical/Administrative
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📍 Lebanon, NH, USFULL TIME

About this role

Overview

Through the case management system and onsite presence serves as the first point of contact and voice of HR, assisting current and prior employees, managers, retirees, and stakeholder inquiries regarding all HR questions. Obtains and provides requested information or takes action to research, resolve, refer or escalate issues.  This position works onsite in Lebanon, NH.

Responsibilities

  • Responds to inquiries from employees, former employees, retirees, managers, and other stakeholders inquiries regarding life-cycle events from hire to retire (i.e. payroll, benefit enrollment and maintenance, leave administration, compensation, and HR policies and procedures).
  • Provides information and resolves issues or problems. Supports other HR programs (i.e. help loan, tuition assistance, and adoption assistance programs.)
  • Escalate complex issues to Tier 2 level support for further investigation and resolution
  • Contribute to the improvement of HR Service Center processes and resources
  • Performs data processing for benefits enrollment, status changes, compensation, and other form processing for HR division.
  • Opens a case for every inquiry, including those that can be resolved during the first call/e-mail, as well as inquiries that require substantive research for a response.
  • Ensures accuracy in processing and responds within service level guidelines.
  • Escalate complex issues to Tier 2 level support for further investigation and resolution
  • Contribute to the improvement of HR Service Center processes and resources
  • Provides education, information, and enrollment assistance to new hires and newly-eligible employees and participates in the open enrollment processes.
  • Interacts with internal and external resources, including vendors and all HR departments to furnish or obtain information to close cases or elevate appropriately. Utilizes databases to research and resolve cases
  • Provides administrative support for HR division, including maintaining data systems, coordinating on-boarding and termination activities, and mid-year changes.
  • Performs other duties as required or assigned.

    • Qualifications

    • Associate’s degree with 1 year of related Customer Service experience or equivalent in education and experience required.
    • 1 year of experience in a Human Resources setting preferred.
    • Excellent critical thinking and interpersonal communication skills required.
    • Exceptional customer service and interpersonal skills to build positive relationships with employees at all levels.
    • Well-developed team skills, unquestioned integrity, and the experience, confidence, and presence to effectively handle interpersonal relationships and sensitive HR issues.
    • Proficiency in Microsoft Word, Excel, PowerPoint and Outlook required.
    • Must be able to take initiative to prioritize work and meet deadlines.
    • Proven ability to handle confidential and sensitive information with a high degree of discretion and propriety at all times.

    Required Licensure/Certifications

    • None

    Frequently Asked Questions

    Is the salary disclosed for the Human Resources Services Center Representative - HR Operations position at dartmouth-hitchcock?
    The salary for this Human Resources Services Center Representative - HR Operations role at dartmouth-hitchcock is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Human Resources Services Center Representative - HR Operations position at dartmouth-hitchcock located?
    This Human Resources Services Center Representative - HR Operations role at dartmouth-hitchcock is based in Lebanon, NH, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Human Resources Services Center Representative - HR Operations role at dartmouth-hitchcock full-time or part-time?
    This is listed as a FULL TIME position. It is posted as a Human Resources Services Center Representative - HR Operations role in the Secretarial/Clerical/Administrative department at dartmouth-hitchcock.
    Which team or department does the Human Resources Services Center Representative - HR Operations at dartmouth-hitchcock belong to?
    This Human Resources Services Center Representative - HR Operations position is part of the Secretarial/Clerical/Administrative department at dartmouth-hitchcock. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Human Resources Services Center Representative - HR Operations position at dartmouth-hitchcock?
    Click the "Apply Now" button on this page. You will be redirected to dartmouth-hitchcock's official application portal hosted on icims where you can submit your application directly.
    When was the Human Resources Services Center Representative - HR Operations job at dartmouth-hitchcock posted?
    This Human Resources Services Center Representative - HR Operations position at dartmouth-hitchcock was posted on Aug 19, 2026. Apply as soon as possible — early applications are often reviewed first.
    Human Resources Services Center Representative - HR Operations
    dartmouth-hitchcock
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